JOB DESCRIPTION

The Litigation Management Specialist sits within the Litigation Management Unit, ("LMU"), as part of the Chubb Global Claims Vendor Management team. The position is responsible for and assists with the oversight and management of law firm and counsel relationships for Chubb Group Claims North America, establishing rate agreements, vetting and identifying law firms for engagement by areas of practice, lines of business, geographic location as well as providing information and guidance on law firm capabilities and areas of expertise to Claims, Underwriting and the Third Party Administrators that work with Chubb. The position will also share responsibility managing and responding to conflict waiver requests, defining, establishing, and supporting LMU workflows and processes concerning litigation management principles, oversee and manage special projects and serve as an escalation point to review and respond to law firm relationship issues.

Key Responsibilities:

• Manage and establish relationships with law firms throughout North America in support of internal and external customer needs.
• Negotiate, manage and establish rate agreements and define business relationship with law firms, principally for the Canadian legal market.
• Assist with the review and response of vendor conflict waiver requests.
• Identify opportunities to improve the service quality and performance of law firm vendors.
• Assess and establish a pipeline for law firm relationships and resources to meet anticipated future Claims and insureds' needs and demands on legal services.
• Assist with law firm vendor quality assessment review and litigation process improvement, including developing, analyzing, and reporting on law firm and counsel performance metrics and areas for improvement to manage costs, improve claim handling, and improve law firm production and results.
• Serve as an escalation point and provide customer support for legal counsel related inquiries.
• Effectively communicate and partner with internal and external business partners and customers at various levels to achieve common goals.
• Manage and oversee special projects related to litigation vendor management. Project manage legal counsel related initiatives, including law firm quality assessment, processes and projects associated with law firm utilization and engagement.
• Understand customer needs, analyze, and resolve problems effectively, adjust work style to meet customer needs.
• Support LMU workflows and processes involving law firm management and relationships.
• Maintain a courteous and professional manner at all times.
• Perform any and all duties as assigned related to the goals of the Litigation Management Unit and Chubb.

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.