Unlock Your Potential – Join a Global Leader in B2B eCommerce!

Are you ready to make a real impact? Join a dynamic, growing company that powers supply chain solutions worldwide. Be part of a collaborative team that thrives on innovation and creative problem-solving to enhance the customer experience.

Your Role: Implementation & Support Specialist

As an Implementation & Support Specialist, you will play a key role in setting up and supporting B2B eCommerce platforms for our valued clients. You will work closely with experts from all areas of the company, ensuring a seamless onboarding and support experience. We empower and encourage creative thinking to continuously improve customer satisfaction and operational efficiency.

This is an in-office opportuntity, and we are based out of Port Talbot.

What You'll Do:

• Client Onboarding & Support – Guide customers through platform setup, ensuring a smooth transition and ongoing success.
• Cross-Team Collaboration – Work alongside knowledgeable colleagues across departments to deliver a cohesive and effective client experience.
• Software Development Request (SDR) Workflow – Oversees the processing of SDRs giving clients visibility while setting up the bespoke development tasks for development team.
• Release Management – Oversee customer upgrades, ensuring environments are properly aligned and formal client signoffs are secured when differences exist.
• Process Innovation – Identify opportunities for improvement and drive new, more efficient implementation strategies.
• Quality Control – Working with development team to ensure functionality added to the platform works as expected and aligned with customer expectations.
• International Experience – Gain valuable exposure working with a diverse range of customers across multiple projects of varying complexity.

Who You Are:

• A problem-solver with a passion for optimizing processes and delivering top-tier customer experiences.
• An innovative thinker who embraces creative approaches to enhance efficiency and effectiveness.
• A detail-oriented professional who ensures seamless upgrades and aligns stakeholders on key differences.
• Previous experience working in a collaborative software development environment is a plus.

If you're looking for a role that challenges you, rewards innovation, and allows you to work on impactful global projects, we’d love to hear from you!

Key Responsibilities

• Implementation & Support – Deliver implementation services for Commerce applications, assisting in setup, configuration, integration, and troubleshooting for both customers and internal teams.
• Client Collaboration – Work closely with Implementation Consultants to ensure seamless onboarding and configuration of B2B eCommerce solutions.
• Timely Issue Resolution – Address client feedback logs promptly, ensuring that timelines and expectations are met.
• Platform Advocacy – Promote and champion the adoption of newly developed features and functionalities, ensuring customers maximize the value of the platform.
• Knowledge Development – Contribute to building internal expertise on Commerce applications, providing insights and best practices to strengthen company capabilities.
• Ongoing Support – Provide internal and external support for Commerce applications, ensuring smooth operation and customer satisfaction.
• Resource Flexibility – Assist in supporting live customers when demand exceeds available resources, ensuring continued service excellence.

To be successful in this role you will require:

• Strong technical acumen
• Excellent verbal and written English communication skills.
• Strong organizational skills with the ability to manage tasks independently.

• Effective troubleshooting and problem-solving skills
• MS Windows applications (i.e., OS, Office, etc.)
• MS SQL strongly desired
• MS IIS knowledge would be a bonus.
• ERP knowledge (Customer/Prices/Products/ Order processing) also a bonus

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.