Customer Service Manager

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6, 500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Manager is focused on providing ongoing development and product training and reports to the Regional Customer Service Manager.

This role is perfect for an individual who hands on, leader, with great communication skills . A vital member of the Customer Service Team, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Develop, implement, adhere to customer service policies and procedures
• Be responsive to customer inquiries and orders.
• Investigate, track, and solve customer problems.
• Provide advice and assistance to staff and customers regarding products and services of the organization.
• Participate in educational opportunities, internally and externally, to enhance knowledge of the product

What We Are Looking For

• Knowledge of architectural glass industry preferred
• Previous customer service experience.
• Previous management or supervision experience.
• Positive demeanor and professional interaction with internal and external customers.
• Able to read and interpret construction drawings and documents.

Salary range: $77, 000 - $96, 800

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.