Service Delivery Manager

1. Coach, mentor and lead a high performance, empowered and innovative culture. Recruit, engage, develop and retain the right people.

2. Ensure personal development is regularly reviewed and that learning and development needs are effectively addressed. Skilfully utilise observation, coaching and mentoring to optimise performance, quality, compliance, behaviours, professional standards and disability expertise with your team

3. Build strong relationships with external organisations (referral partners, employers' funders, public bodies, contractors etc) to foster and maintain new relationships and opportunities for referral generation and employment opportunities

4. Ensure contract compliance is fully achieved in line with SEQF & IPS Fidelity

5. Carry out regular resource & succession planning to optimise resource capability, flexibility and capacity that fully meets changing customer and business requirements. Maximise the retention of talent and maintain professional standards of service

Qualifications & Experience

• Significant proven experience of effective leadership and management in a performance driven environment.

• Demonstrate experience of working in a role where, sales, promotional or influencing skills are required

• Able to understand and manage profit and loss, cost control and budgeting

• Track record in the delivery of high-quality services

• Demonstrable experience in developing people, coaching, mentoring and facilitating the embedding of new learning so it has a positive impact on performance

• Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships.

• Demonstrable negotiating skills that promote commitment and action.

• Able to plan and organise people, and carry out effective resource and succession planning

• Self-starter, able to prioritise and problem solve with minimal support

• Work in a flexible and autonomous manner; being visionary, promoting improvements and sharing best practice that supports business efficiency

Desirable

• Experience of delivering against a Quality Assurance Framework within IPS or SEQF

• Experience delivering fidelity reviews and influencing service improvements

• Experience working in employment services,

vocational rehabilitation, mental health, or a related field.

Individual Competencies

• Knowledge of the local labour market and existing relationships with key stakeholders - promote Maximus UK within the local market

• Excellent development, presentation and communication skills with the ability to adapt to a wide range of communication and learning styles.

• Strong leader able to deputise for Operations Manager in business wide activity and projects

• Strong problem-solving skills to address challenges faced by clients, staff, or the programme.

• Advocates for equality, diversity, and inclusion in the workplace and the wider community.

• Actively works to reduce stigma around disability, mental health, and other barriers to employment.

• Promotes the value and importance of supported employment to employers, stakeholders, and the community.

• Takes responsibility for team performance, programme success, and participant outcome

Travel Requirements

Be able to travel independently throughout contract area:

• To support the team in their local delivery area,

• Be able to visit employer sites and provide support to all stakeholders.

• Attend team meetings/organisational events.

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

38, 000.00

Maximum Salary

£

40, 000.00