You belong here! At Family Health West, you’re more than an employee, you’re family.

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals.

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends!

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future.

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

EDUCATION, LICENSE, CERTIFICATION and EXPERIENCE:
1. Education High School Diploma or equivalent required.
College degree in the Computer Information Systems or Business field preferred.
2. Licenses No professional license required.
3. Certifications EPIC Certifications preferred
4. Experience 3-5 years related experience preferred.

REQUIRED SCREENINGS:
1. Drug Screen
2. Physical Assessment
3. Tuberculosis screen
4. Background check (Criminal, Civil, Educational, Previous Employment, etc.)
5. Driver Record screen (positions requiring on-the-job driving)

ESSENTIAL FUNCTIONS:
*Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
* Communicate necessary information to others as appropriate.
* Provide first-level contact with end users by phone, email & direct communication.
* Responsible for reviewing, analyzing, and evaluating systems and solutions based
on revenue cycle user needs.
* Responsible for working with revenue cycle users to define current state workflows and develop future state workflows that meet business needs and that are technically relevent.
* Responsible for documentation of user incidents and requests, progress against fulfilling incidents and requests, user and technical requirements and system design.
* Work within the I.T. and Informatics Team to support the EHR including, but not limited to, the
Revenue Cycle processes.
* Provide support, maintenance, and system configuration for facility structure, chargemaster,
billing, registration, scheduling, reporting, and claims in our EHR systems.
* Support end-user revenue cycle training programs.
* Work ticketing system queue to help resolve issues by training, troubleshooting, and
implementing solutions where necessary.
* Assist with application implementation and system customization including the development of
charges, codes, Insurances, and enforcement of adherence to workflows.
* Provide technical support, diagnosis of application errors and troubleshooting with system
issues for multiple EHR systems.
* Be engaged by rounding to meet with staff and be involved by attending meetings as necessary
representing I.T. with utmost professionalism.
* Maintain professional & courteous demeanor with staff at all times.
* Rotating weekly on-call schedule for night and weekend support of EHR and other I.T. systems.
* Other job-related duties as assigned.

Wage starts at $26.00 and goes up with experience

Immunizations required for employment

Benefits

FHW offers a full benefits package including:
FOR ALL EMPLOYEES:
Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK
Medical Plan Options:
I. PPO plan with copay/coinsurance and lower deductible
II. High Deductible Health Plan with the option for a Health Savings Account.
III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings / Dependent Childcare

A host of other options to include: Pet Insurance, Identity Protection, Travel protection,

Experience

• EPIC Certifications preferred.
• 3-5 years related experience preferred.

Education

• Bachelors or better in Information Technology
• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.