As Chase Travel continues to expand, we have a terrific opportunity for an experienced Design Travel Advisor. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent who are passionate, entrepreneurial, and customer-focused.

You will have expertise in travel and lifestyle servicing or the luxury/hospitality industry. You need to be a seasoned travel consultant with in-depth understanding of travel customer service with an emphasis on customer preferences and travel consultation.

Job Responsibilities:

• Consults with customers to research, design and book tours, cruises, travel packages and customized travel programs for an end-to-end seamless itinerary
• Collaborates with customers to understand their needs and preferences while advising on destinations, modes of transportation, travel dates, accommodations, cost, and relevant benefits
• Utilizes Chase Travel tools and booking platforms to book transportation, make lodging reservations, and collect payments and fees
• Collaborates with team members, colleagues, and suppliers to stay current with travel trends and destinations to gain confidence in recommendations
• Coordinates with support groups to deliver a high-touch customer experience
• Maintains end-to-end oversight and documentation of all customer data in required tools
• Builds effective relationships within the team and across colleagues
• Understands and prioritizes customer needs and preferences
• Manages multiple complex customer requests with strong time management and task workflow to ensure seamless and accurate itinerary collation

Required Qualifications, capabilities, and skills:

• Minimum 5+ years of proven experience as a Travel Advisor, Travel Agent or Travel Consultant with a focus on luxury travel
• Strong proficiency in Sabre GDS.
• Strong understanding of the luxury travel market and the expectations of high-end clients.
• Attentive and professional phone and written communication skills
• Exceptional consultative customer service skills with a focus on providing white-glove service
• Ability to drive a culture of service and a passion to grow and develop in their career
• Actively exhibit our Chase Travel Servicing values: Confident, Observant, Responsible, and Exceptional
• Positive, professional and collaborative spirit with a curiosity and passion for travel and designing vacations
• Keen attention to detail with ability to multi-task across multiple customer requests and manage tasks and resolve problems within the team model
• Impeccable listening skills, willingness to learn, and ability to work independently and as part of a team environment
• Strong organizational skills and attention to detail
• Passion for travel and a deep knowledge of global destinations

Preferred Qualifications, capabilities and skill:

• Being able to pivot quickly.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
HI $26.49 - $37.02 / hour; NJ $25.12 - $40.38 / hour; CO $25.12 - $37.02 / hour; CA $25.12 - $40.38 / hour; CT $26.49 - $40.38 / hour; NY $25.12 - $40.38 / hour; Washington, DC $28.77 - $40.38 / hour; MN $25.12 - $37.02 / hour; WA $25.12 - $40.38 / hour; RI $26.49 - $37.02 / hour; NV $25.12 - $34.62 / hour