Applications due by May 16, 2025

Pay Rate: $24.00/hr

Work Schedule: Monday through Friday 8: 00am to 4: 30pm

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Do you have a passion for mission and supporting your community? Do you have Case Manager experience? Goodwill of Colorado is looking for a temporary CW STEP Case Manager and Skills Development Instructor.

This is a hybrid position between two (2) positions, Case Manager for CW STEP, and Skills Development Instructor. This will be an approximate 6-month temporary assignment.

JOB SUMMARY:

The Case Manager, Transitional Jobs Universal Worker will be a hybrid position between two (2) positions, Case Manager for CW STEP, and Skills Development Instructor.

The Case Manager, CW STEP supports Colorado Works Subsidized Training and Employment Program (CW STEP) participants as they address barriers encountered during subsidized employment and seek new ways to reach their highest level of personal and economic independence. The case manager maintains all records as required by CW STEP, County, State, and Federal guidelines. The case manager’s goal is to increase employability for CW STEP participants through identification of barriers, support, referrals, accountability, job coaching, subsidized, and unsubsidized employment.

The Instructor, Skills Development will plan, develop, implement, and provide case management and evaluations on industry specific skills training and credentials for persons underserved and for transitional jobs participants.

ESSENTIAL FUNCTIONS:

CW STEP Case Management:

Case Management:

• The case manager will develop a working knowledge of CW STEP policies and processes and exercise the ability to implement them within the guidelines established by the State of Colorado CW STEP Officials. The incumbent is responsible for communicating on a routine and consistent basis with all colleagues, supervisors, and Goodwill of Colorado personnel. The case manager is responsible for conducting interviews and assessments with program applicants in a professional and timely manner and in such a way that the rights and dignity of customers are preserved.

Client/Program Tracking and Report:

• The case manager must maintain complete and accurate records and statistical data for each case and complete all necessary program documentation and reports as required. The case manager is responsible for developing a working knowledge of and continuously updating records in the CW STEP database system.

Relationship Management:

• The case manager will communicate routinely with all co-workers, supervisors, Colorado Department of Human Services staff, Colorado Department of Labor and Employment staff, El Paso County Temporary Assistance for Needy Families (TANF) case managers, and coordinate with other involved community agencies and support personnel. The incumbent will demonstrate a high level of customer service with all clients. The incumbent will keep the manager informed of progress, considerations, and pertinent information as well as any issues that arise. The case manager shall participate in in-service training sessions. The incumbent will deal effectively and calmly with non-routine situations following accepted guidelines. The case manager will assist with special projects, serve on committees as needed, attend all pertinent staff and other meetings as required, and perform other duties as required by Goodwill of Colorado supervisors and managers, as well as State of Colorado program officials.

Research and Industry Involvement:

• The case manager is required to keep skills and knowledge updated on trends, theories, and initiatives within workforce development and other applicable programs and services. The incumbent will maintain a working and current knowledge of laws, regulations, policies, and available professional material pertaining to and applicable to this position. The incumbent will seek out ideas and stay current with trends in new software, tools, and resources available. The case manager must also maintain a working and current knowledge of Goodwill of Colorado policies and procedures, services available through Goodwill of Colorado, as well as community resources.

Skills Development Instructor:

Overall Effectiveness of the Training Programs:

• The Instructor will be the lead trainer for our Micro-Credential program. The incumbent will train and motivate participants for them to earn a credential; conduct research; assist with the development curricula in support of the goals of the participants; facilitate offerings using current adult education methods; evaluate effectiveness of the learning and development programs. The incumbent will go to train the trainer sessions to provide credential training to our population of participants.

Development, Implementation, and Case Management of Training Programs:

• The Instructor will assist in the planning and development of the training programs and will organize resources and coordinate training session logistics such as location and supplies. The incumbent will collaborate on course development, revise existing plans, and assist with researching material for new courses. The incumbent will provide case management to clients and work as the liaison between the clients, Case Managers, instructors and other stakeholders involved. The Instructor will maintain open lines of communication with all departments and take advantage of new communication tools/technologies. The Instructor is responsible for tracking training, employment, and case management data. The incumbent will enroll participants, track program completion, certifications, and continuing education units as applicable. The incumbent will also generate statistical reports and graphs as required.

Business Unit Training Support:

• The Instructor will respond to requests to meet the specific needs of departments for different training modules. Specific training needs will vary from soft skills, policies and procedures to more employment-related topics. These topics may require research to obtain an acceptable level of expertise. The incumbent will work with department managers to identify specific training needs, conduct training sessions with instructors, monitor application of training received and follow through with each department’s management to ensure expectations are being met.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is required; a degree in related field is preferred.

Experience:

• Previous experience working for a Not-for-Profit and low-income clients specific to training, credentials and adult learning may be considered
• Experience in human services, workforce development, job coaching preferred.
• A minimum of one (1) years’ experience training adults and one (1) year of case management experience is preferred.

Other:

• It is preferred that the incumbent have excellent written and verbal communication skills, the ability to write clear, concise, and accurate case notes and plans, and submit them in a timely fashion.
• The incumbent must demonstrate the ability to interact with various types of internal and external customers, management, staff members as well as other community agencies in a culturally respectful and appropriate manner.
• The incumbent must be self-motivated, possess excellent time management skills, can work independently as well as cooperatively, and exercise effective planning while working with the pressure of deadlines.
• The incumbent must maintain operational proficiency in the data processing system. Must be proficient in basic computer applications to include Microsoft Office Suite (Outlook Word, Excel, etc.) and using databases.
• Must be flexible, able to motivate clients, and utilize effective negotiating and counseling techniques.
• The incumbent must also conduct themself in a professional manner and maintain a professional appearance that enhances the firm’s reputation.
• The incumbent must have experience speaking effectively to various small groups in a presenting/informative role.
• The position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day.
• The incumbent will be expected to maintain confidentiality regarding agency and client records and information.
• Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training.
• The incumbent will be required and must have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 838 – Case Manager, Transitional Jobs Universal Worker Dept Number: 5415/5451

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - CONTINUOUSLY

Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

Simple grasping - CONTINUOUSLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - OCCASIONALLY

WALKING - OCCASIONALLY

STANDING - OCCASIONALLY

SITTING - FREQUENTLY

SPEAKING - FREQUENTLY

OTHER, please describe - OCCASIONALLY - Driving

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.