Applications due by April 8, 2026

Pay Rate: $19.50 per hour

Work Schedule: Mon-Fri 8am-5pm

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Member Outreach & Documentation

Conduct outbound calls to members to obtain required signatures and documentation.

Track, follow up, and ensure timely return of all outstanding account documents.

Maintain accurate records of outreach attempts, responses, and completed documentation.

Administrative Support

Assist in preparing and completing forms related to deed of trust releases.

Review documents for accuracy, completeness, and compliance with internal standards.

Support the Admin & Projects Manager with day‑to‑day administrative tasks and project coordination.

Organize, file, and maintain digital and physical records with a high level of accuracy.

Customer Service & Communication

Provide professional, courteous communication via phone and email.

Answer member questions and route inquiries to the appropriate team members.

Uphold a positive, service‑oriented approach in all interactions.

Required Skills & Qualifications

Strong administrative skills with the ability to manage multiple tasks efficiently.

Excellent verbal communication and phone etiquette.

High attention to detail and accuracy in documentation.

Ability to work independently while supporting team objectives.

Proficiency with office software (e.g., Microsoft Office, CRM systems).

Key Attributes

High energy and proactive work style.

Strong organizational habits and follow‑through.

Comfortable making outbound calls and engaging with members.

Reliable, accountable, and committed to quality work.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 1100 - GSS - Administrative Support Dept Number: 5450

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - Never

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Frequently

CARRYING:

Heavy: 45 lbs & over - Never

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Frequently

PUSHING/PULLING - Occasionally

REACHING:

Above Shoulder - Never

At Shoulder - Occasionally

Below Shoulder - Never

TWISTING - Occasionally

BENDING - Occasionally

KNEELING/CRAWLING - Never

SQUAT - Never

CLIMBING:

Use of legs only (stairs) - Never

Use of arms & legs (ladders) - Never

HEARING - Frequently

VISION:

Visual, close - Frequently

Visual, distant - Frequently

Visual, depth perception - Frequently

HANDS/FINGERS:

Simple grasping - Frequently

Fine Manipulation - Frequently

Repetitive Movements - Frequently

WALKING - Occasionally

STANDING - Occasionally

SITTING - Continuously

SPEAKING - Continuously

OTHER, please describe - NA

Experience

• 1 year(s): One (1) year of administrative experience is required.

Education

• High School / GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.