Position Title: Customer Service Representative, Greeley

Position Summary:

We are looking to hire full-time customer service representatives for a busy, fast paced work environment in the building materials industry. This position is responsible for acting as a liaison between the customer and the Company. You will be responsible for providing effective customer service by using in-depth knowledge of company products as well as communicating effectively with all team members within the Company. Must be a detailed and quick learner.

Essential Duties and Responsibilities:

• Greet and assist all walk-in customers
• Handle all customer questions and concerns
• Phone system etiquette
• Perform basic quotes for metal siding and roofing
• Enter orders into QuickBooks
• Positively contribute a good team environment

• Other job duties and responsibilities as assigned

Education and/or Experience:

• High School Diploma or equivalent.

• No previous experience required.

Core Competencies:

• Ability to foster trusting relationships, teamwork, and cross collaboration.

• Effective verbal and written communication skills.

• Demonstrates personal accountability for results.

Organizational Competencies: Continuous Improvement, Continuous Learning, Agility, Active Listening and Understanding, Inclusive Decision Making, Customer Focus, Growth Mindset, Steadfast Ethics and Integrity, Creative Problem Solving, Broad Perspective

Technical Skills: N/A

Licenses / Certifications: N/A

Travel Requirements: N/A

Physical Requirements: Able to list 50 lbs., stand and walk for prolonged periods of time on the manufacturing floor.

Work Conditions:

While performing the duties of this job, the employee is regularly exposed to manufacturing equipment and machinery, forklifts, and pallets. The noise level in the work environment is usually moderate to loud. The employee is regularly exposed to hot and cold weather conditions. Personal protective equipment is required in all areas of the production plant.

Disclaimer

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

This position is not eligible for visa sponsorship. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.