Consulting Director – Salesforce Technical Architect

Build What’s Next. Lead at Scale. Shape the Future of Digital Sustainability.

At ERM, digital transformation is not just about technology—it’s about enabling better decisions for people, organizations, and the planet. We are seeking a Consulting Director – Salesforce Technical Architect to lead complex, high‑impact Salesforce solutions for global, high‑growth clients while shaping the evolution of ERM’s digital services portfolio.

This is a leadership role for a senior architect who thrives at the intersection of strategy, delivery excellence, and commercial impact—someone ready to influence at the C‑suite level and guide teams through large‑scale transformation.

Why This Role Matters

This role sits at the heart of ERM’s digital growth strategy. As a senior technical leader, you will define how Salesforce platforms are architected, delivered, and scaled for our most strategic clients. Your expertise will directly influence service innovation, client outcomes, and ERM’s reputation as a trusted, forward‑thinking digital partner.

You won’t just deliver solutions—you’ll shape markets, mentor future leaders, and help ERM win and execute our most important opportunities.

What Your Impact Is

• Drive revenue growth by leading and securing complex Salesforce opportunities for High‑Growth, High‑Value (HGHV) and key clients

• Shape ERM’s Salesforce architecture standards, solution governance, and delivery excellence

• Strengthen ERM’s technical brand through client advisory, executive engagement, and thought leadership

• Build and develop Salesforce technical capability across regions through mentoring and leadership

• Improve operational performance through excellent scoping, architecture quality, and delivery rigor

Success is measured through revenue contribution, pipeline growth, client satisfaction, delivery quality, and ERM Balanced Scorecard metrics.

What You’ll Bring

Required

• Proven 8-12 years of experience as a Salesforce Technical Architect leading enterprise‑scale implementations

• Deep hands‑on expertise across Salesforce platforms (e.g., Sales Cloud, Service Cloud, Experience Cloud, integrations, and data architecture)

• Demonstrated ability to lead solution architecture, govern technical delivery, and manage technical risk

• Strong commercial acumen with experience supporting sales pursuits, proposal development, and client presentations

• Ability to engage confidently with senior client stakeholders, including executive leadership

• Track record of meeting billability targets and delivering premium, high‑value consulting services

Preferred

• Experience in consulting or professional services environments

• Salesforce certifications (e.g., Technical Architect, Application Architect, Integration Architecture Designer)

• Experience contributing to or leading thought leadership, industry speaking, or technical publications

• Exposure to sustainability, ESG, digital platforms, or complex regulatory environments

Key Responsibilities

• Lead Salesforce solution architecture and technical direction across complex client engagements

• Ensure delivery excellence and compliance with ERM Project Impact Controls (PIC), including governance and risk management

• Act as a trusted technical advisor to clients—from solution design through execution and optimization

• Contribute to innovation of ERM’s Salesforce‑enabled digital services and client offerings

• Build and expand Salesforce‑focused sales pipelines through business development and technical solutioning

• Represent ERM at key client, industry, and Salesforce ecosystem events

• Mentor and develop Salesforce architects and consultants, strengthening regional and global capability

• Maintain high personal utilization while contributing to Digital Services Core (DSC) and regional revenue targets

Ready to Lead Digital Transformation That Matters?

Join ERM and help global organizations leverage Salesforce technology to drive smarter decisions, measurable outcomes, and sustainable impact—at scale.

For the Consulting Director-Salesforce Technical Architect position, the anticipated annual base pay is $160, 000–$190, 000. Actual pay will depend on factors such as education, experience, skills, location, performance, and business needs. In some cases, pay may fall outside this range. This role may be eligible for bonus pay (casual and fixed term/flex force employees are not bonus eligible).

We offer a comprehensive benefits package, including paid time off, parental leave, medical, dental, vision, life, disability, AD& D insurance, 401(k) or RRSP/DPSP, and other applicable benefits to eligible employees.