Job Summary

Responsible to the Call Center Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests.

Essential Duties and Responsibilities

• Answer member queue contacts on a consistent basis by being in a ready status as often as possible. Complete member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible. Handle member complaints and concerns and offers reasonable solutions.
• Answer member electronic queue inquiries, complete and respond to all electronic member requests, as necessary. Forward emails to other departments only when necessary.
• Handle issues that are created in the Member self-service site.
• Verify member identity according to department standards before releasing information on any account.
• Inform members of appropriate programs and/or options that may benefit them or solve a problem.
• Maintain complete and accurate documentation on all calls/contacts.
• Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
• Actively promote one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion. Problems are easy to moderately difficult. Task difficulty will increase with progression. Methods and procedures are defined but judgment may be required to apply them to work. Work is routine and tasks are related.
• Perform other duties as directed by a supervisor.
• Apply basic skills while developing some advanced skills in the above tasks; work under close supervision; has limited experience and work is performed within specific limits of department procedures.

Minimum Qualifications of Position

• High school diploma or equivalent certificate required.
• One or more years of practical equivalent experience in member/customer service is required. This could include answering phone calls, chat conversations, electronic correspondence and order creation, and handling member accounts.
• Ability to work with a multi-screen, multi-application computer system.
• Competent with Microsoft Office: Excel, Word, Outlook, Teams.
• Proficient with general office equipment.

The application deadline for this job is estimated to be 9/11/2025. However, this timeline may be shortened or extended depending on business needs, the availability of qualified candidates, and whether the role is filled or not. We encourage qualified candidates to submit their application(s) expediently so as not to miss out on opportunities.

Working Conditions and Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. The worker is not substantially exposed to adverse environmental conditions.

Note: This job description is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. Other duties may be assigned.

CORE offers a comprehensive benefits package including the following...

• 9/80 work schedule: Every other Friday off!
• Eight paid holidays per year
• 160 Hours of accruable PTO per year
• Paid parental leave (80 hours)
• Education and training reimbursement
• Volunteer paid time off
• 100% Cooperative paid benefits, including:
  • Defined benefit pension plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short term disability
  • Long term disability
  • Long term Care
  • Employee assistance program
  • Life insurance
  • HSA employer contribution: $900 for employee only, $1, 800 for employee + dependents
• 401(k) retirement plan with company match up to 4%. Immediately 100% vested
• Wellness reimbursement: Up to $300 per year
• Travel assistance & identity theft support services
• Length of service program

• Free Onsite EV charging stations (at certain locations)
• Onsite micro market (at certain locations)
• Onsite gym with golf simulator and massage chairs (at certain locations)

The application deadline for this job is estimated to be 9/11/2025. However, this timeline may be shortened or extended depending on business needs, the availability of qualified candidates, and whether the role is filled or not. We encourage qualified candidates to submit their application(s) expediently so as not to miss out on opportunities.

CORE is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr@core.coop