Under general supervision, coordinates the City's utility billing functions including bill calculation and preparation, analysis, issue resolution, policy development and implementation, and customer service. Serves as part of the Public Works Finance and Administration Division responsible for support of all Public Works divisions and functions.

TYPICAL QUALIFICATIONS:

KNOWLEDGE: Knowledge of accounting principles and practices; billing procedures; data processing techniques; office practices and procedures.

SKILL: Demonstrate skill in preparing multiple billings; preparing written reports and projects; operation of equipment necessary to perform functions of the position; enforce policies, codes and regulations.

ABILITY: Operate basic office machines and computer with speed and accuracy, work accurately with figures with numerous interruptions and distractions, establish and maintain effective working relationships with employees, the public, supervisors, co-workers, and other agencies, perform repetitive and detail-oriented work for extended periods of time.

TRAINING: Associate's degree in Business Administration or related field, or equivalent experience will be considered.

EXPERIENCE: Three (3) years of progressively responsible accounting, clerical and customer service experience; or any equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills and abilities to perform the essential functions of the position.

DESIRED QUALIFICATIONS: (In addition to Required Minimum):

Bachelor's degree in business administration or a related field. Experience in local government. Experience with utilities including water, wastewater, stormwater, and solid waste. Experience with Advanced Metering Infrastructure (AMI) systems. Experience with billing systems and software. Experience developing and implementing administrative and financial policies. Experience with building construction or maintenance, including plumbing and mechanical systems.

ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all inclusive:

Coordinates the preparation, distribution, and processing of utility bills, including but not limited to:

• Supports acquisition and review of utility usage data.
• Utilizes usage data and related information to calculate bills.
• Reviews usage data and bill calculations for completeness and accuracy.
• Coordinates distribution of bills to customers, including oversight of consultants and contractors as required.
• Processes and supports processing of payments, adjustments, and refunds.
• Assist with reconciliation of utility billing activity, including revenue, cash deposits and accounts receivable records and makes corrections as necessary.
• Develops and implements payment plans in accordance with City policies and procedures.
• Coordinates process for delinquent accounts including administration of late fees, delinquency disconnects, and property tax liens.
• Maintains complete and accurate records.

Serves as primary point of contact for utility customers on billing and usage related questions and concerns, including but not limited to:

• Reviews utility bills with customers to effectively explain services provided, rates, and rate structures.
• Supports customers in troubleshooting unexpected usage scenarios, including administering policies related to leaks and other billing adjustment requests.
• Coordinates setup of new accounts, transfer of accounts, and discontinuation of service.
• Communicates effectively with customers during difficult situations including delinquent accounts, delinquency disconnect, unexpected high usage, water outages, and utility emergencies.
• Supports customers in accessing utility bill assistance programs and related services.
• Coordinates with other Public Works and Finance staff as necessary to provide accurate information and resolve difficult issues.
• Supports development of proactive and reactive outreach including standard messaging, website, social media, and bill insert content.
• Maintains comprehensive documentation for customer interaction and account adjustments and that documentation complies with retention requirements.

Provides review, analysis, and recommendations related to utility billing, including but not limited to:

• Analyze accounts and verify accuracy of billing calculations, payments, refunds and credits through research of account history.
• Supports finance division in preparation of audits and reports.
• Prepares and analyzes reports and data to resolve issues, identify trends, and recommend policy and procedure changes and improvements.
• Supports development of utility rates and fees and rate structure.
• Develops and presents reports to division and department leadership.
• Uses data and trend analysis to support development of proactive and predictive maintenance practices for meter and billing infrastructure.
• Recommends changes in practices and procedures to increase operating efficiency, improve accuracy, and expedite workflow.
• Recommends and negotiates system improvements and oversees processes to select systems.
• Respond to data and information requests from public, and other government agencies regarding utility billing, water usage and rate schedules.
• Analyzes and interprets policies, codes, regulations, and procedures.
• Provide feedback and analysis for continuous improvement within the program or processes.

Serves as a system administrator for utility billing related systems, including but not limited to:

• Maintains a high degree of knowledge of metering and billing software applications.
• Works with vendors and staff to identify and resolve system issues.
• Identifies and recommends system modifications to improve service and accuracy.
• Support selection, implementation, and upgrades to systems and software.

Serves as part of the Public Works Finance and Administration team, including but not limited to:

• Maintains knowledge of overall Public Works functions to support overall customer service and communication for the department.
• Provides support and backup for Finance Department operations as required.
• Performs other duties as required to support Public Works and overall City operations.
• May serve as acting Public Works Finance and Administration Manager in their absen ce.

Please ensure your application is complete and submitted prior to 11: 59 pm on October 22, 2025, to be considered. Incomplete applications will be withdrawn from the process.