The Senior Center Customer Service Associate Lead serves as the first point of contact for older adults, their families, and the public. This position is responsible for delivering outstanding customer service, assisting with front desk operations, supporting program registration and administrative functions, and ensuring smooth day-to-day facility operations. The role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, public-facing environment.

HOURS: Tuesday-Thursday 12: 00-5: 00 PM, Friday 8: 00 AM-4: 00 PM ( Evenings and weekend rentals may vary based on facility needs).

TYPICAL QUALIFICATIONS:

KNOWLEDGE:

• Modern office practices, procedures, and equipment.
• Customer service best practices and professional communication.
• Basic recordkeeping and mathematical principles.

SKILLS:

• Using office and facility equipment, including computer systems, cash registers, copiers, and standard appliances.
• Communicating effectively both verbally and in writing.

ABILITIES:

• Provide excellent service and support in a fast-paced environment.
• Handle stressful or difficult customer interactions with professionalism and tact.
• Follow written and verbal instructions.
• Multitask, prioritize, and manage time effectively.
• Work independently and use initiative.
• Establish positive relationships with a diverse community, particularly older adults.
• Maintain attention to detail and accuracy in financial and administrative tasks.

TRAINING:
High school diploma or equivalent required; some college coursework preferred.

EXPERIENCE:

• 1-2 years of customer service, clerical, or receptionist experience.
• Proficiency in Microsoft Office and familiarity with registration and scheduling platforms (e.g., RecTrac or similar).
• Strong communication, organization, and problem-solving skills.
• Ability to lift up to 25 lbs. and remain on your feet or seated for extended periods.
• Experience interacting with older adults and individuals with diverse needs is preferred

ESSENTIAL FUNCTIONS: The following duties are illustrative only and are not intended to be all inclusive:

• Greet visitors in a friendly, professional manner and determine customer needs.
• Answer phones, direct inquiries, and provide accurate information about programs, services, and facility policies—including those outlined in the current activity guide.
• Operate office and facility equipment, including computer, copier, dishwasher, and laundry room appliances.
• Proficiently use software systems related to front desk procedures (e.g., registration software).
• Process program registrations, memberships, room rentals, and other transactions.
• Perform daily cash-out procedures; balance revenues with receipts and maintain accountability for financial transactions, including the ability to make correct change.
• Maintain daily records and enter data on standard office forms used in front desk operations.
• Support fellow staff in front desk operations and immediate customer needs; multitask effectively.
• Responsible for opening and/or closing the facility, including room setup and teardown, cleaning, and securing the building.
• Promote interest and provide accurate, helpful information to the public regarding senior center offerings and policies.
• Track and manage inventory and supplies needed for front desk operations; maintain coffee bar and related supplies.
• Provide courtesy confirmation calls and communication with patrons, providers, and instructors.
• Develop positive relationships with patrons, creating a welcoming and inclusive environment.
• Assist with special events and various programs, including setup, staffing, and cleanup.
• Assistance in building supervision.
• Perform related duties as assigned, including support for evening and weekend events as needed.

SPECIAL REQUIREMENTS:

• CPR, AED, and First Aid certification required within 60 days of hire.
• Ability to lift up to 25 lbs. and remain on your feet or seated for extended periods.

Please ensure your application is complete and submitted prior to 11: 59 pm on September 12, 2025, to be considered. Incomplete applications will be withdrawn from the process.