POSITION TITLE: Coordinator, Rental Housing (Full-Time Regular) (Classified)
REQUISITION #: req8169
DEPARTMENT: Social Sustainability
LOCATION: 281 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $48, 341.00 - 72, 512.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $53, 000.00 - 60, 000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3: 00 p.m. MT on 8/5/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) - eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions - after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The City of Fort Collins is seeking a Coordinator, Rental Housing Coordinator to join the new Housing and Community Vitality department. The Rental Housing Coordinator plays a key role in supporting the City's Rental Housing program by delivering high-quality customer service to tenants and housing providers while ensuring smooth business operations. This position is responsible for processing and verifying rental applications, issuing invoices, collecting payments, maintaining accurate records, and assisting with the complaint-based rental inspection process. The Coordinator communicates clearly and professionally, helps guide customers through City procedures, and demonstrates strong organizational skills, cultural competence, and the ability to manage multiple technological systems. This role requires independent decision-making, attention to detail, and a commitment to collaboration and continuous learning in a dynamic, service-focused environment.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Provides clear and concise customer service, answers questions, and guides customers through various City processes.
• Responsible for processing and verifying applications, creating invoices, collecting payments, and issuing rental records.
• Develops, compiles, and maintains files, records, reports, spreadsheets, and databases as requested.
• Assists in the complaint-based rental inspection process, including scheduling, intake forms, sending notices, and tracking.
• Shows initiative, effective collaboration, and transparency while working within the project team.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Specific knowledge of department-related ordinances, policies, procedures, and regulations.
• Ability to work effectively and independently at a high level of customer support, with the ability to demonstrate effective organization, attention to detail and protocols, and compliance with confidentiality and ethical standards.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to evaluate situations and make complicated and appropriate decisions in a stressful environment.
• Ability to respond effectively to stressful situations, including de-escalation of difficult or high-conflict situations.
• Ability to actively problem solve with limited guidance.
• Ability to use multiple technological systems to manage customer information and billing.
• Ability to establish and maintain effective working relationships with residents, customers, other agencies, City departments, and staff.

Required Qualifications

MinimumPreferredHigh School Diploma or GED
Experience Requirements

• This is an entry-level support position no previous related experience is required.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Coordinator, Rental Housing

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.Job Summary

The City of Fort Collins is seeking a Coordinator, Rental Housing Coordinator to join the new Housing and Community Vitality department. The Rental Housing Coordinator plays a key role in supporting the City's Rental Housing program by delivering high-quality customer service to tenants and housing providers while ensuring smooth business operations. This position is responsible for processing and verifying rental applications, issuing invoices, collecting payments, maintaining accurate records, and assisting with the complaint-based rental inspection process. The Coordinator communicates clearly and professionally, helps guide customers through City procedures, and demonstrates strong organizational skills, cultural competence, and the ability to manage multiple technological systems. This role requires independent decision-making, attention to detail, and a commitment to collaboration and continuous learning in a dynamic, service-focused environment.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Provides clear and concise customer service, answers questions, and guides customers through various City processes. Responsible for processing and verifying applications, creating invoices, collecting payments, and issuing rental records. Develops, compiles, and maintains files, records, reports, spreadsheets, and databases as requested. Assists in the complaint-based rental inspection process, including scheduling, intake forms, sending notices, and tracking. Shows initiative, effective collaboration, and transparency while working within the project team.
Management Responsibilities

No