POSITION TITLE: Conference Services Assistant (Hourly)
REQUISITION #: req8179
DEPARTMENT: Cultural Services
LOCATION: LINCOLN CENTER and CENTER FOR CREATIVITY
BENEFIT CATEGORY: Variable Hourly View Classifications & Benefits
EMPLOYMENT TYPE: Part-Time Hourly
HOURLY RATE: $18.00 per hour
SELECTION PROCESS: Application deadline is 3: 00 p.m. MT on 8/25/2025.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required. (Background checks are considered in relation to the responsibilities and requirements of the position)
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Summary:
The Conference Services Assistant ensures the highest standards of customer service and client experience by supporting the Conference Services team in the execution of events and the operational excellence of The Lincoln Center and Center for Creativity. (aka. "CC" and "LC" respectively).

General Duties and Responsibilities:
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive:
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC), as directed, to ensure the highest level of customer service and satisfaction to clients renting the CC and the LC and their guests.
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC) in tracking and logging vendor approval paperwork.
-Manage "Day of Event" details and facilitate event timelines in collaboration with event vendors.
-Regularly inspect the building for damage/needed repairs and report problems to Facility Services Coordinator (LC) and Facility & Events Coordinator (CC).
-Track inventory of Conference Services equipment, making repairs as necessary, and reporting deficiencies or needed purchases to the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC).
-Supervision of the Concierge Desk, maintenance of lost & found inventory and 30-day disposal.
-Ensure facility and grounds security.
-Open and close facility as needed using established protocols.
-Record event information for billing purposes while ensuring rate and policy compliance.
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC) in facilitating events and producing room set-up diagrams; provide information and guidance to customers.
-As needed, work in the capacity of Events Concierge to ensure completion of tasks and events.
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC) in training and maintaining updated resources and information for hourly staff.
-Anticipate challenges, identify solutions, and project consequences of proposed actions and implement recommendations in support of organizational & operational objectives.
-Required to work evenings, late nights, and weekends.
-Assist Event Operations leadership, including but not limited to Event Operations Manager (LC/CC), Conference Services Coordinator (LC), Facility Services Coordinator (LC), Events Coordinator (LC), Facility & Events Coordinator (CC) and/or Scheduling Coordinator (LC) with other duties and special projects as assigned.

Supervisory Responsibilities:
This position is not responsible for the supervision of employees.

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Qualifications:
The requirements listed below are representative of the knowledge, skills and abilities required to perform the necessary functions of this position.

Knowledge, Skills, and Abilities:
-Possess an inherent passion for customer service, events, and hospitality.
-Demonstrate strong organizational, prioritization, stress management and time management skills.
-Ability to handle sensitive or stressful situations with composure, good judgement, and diplomacy.
-Ability to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints.
-Establish and maintain effective working relationships with coworkers, participants, patrons, clients/users, and public.
-Communicate effectively in both oral and written form with external and internal customers.
-Is pro-active and persistent in pursuing and completing tasks by striving to exceed expectations and goals.
-Demonstrate a talent for efficient completion of assigned tasks with intimate attention to detail.

Education and Experience:
-High school diploma or general education degree (GED) required.
-Current CMP certification and/or degree in hospitality management preferred, two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience. Preferred advanced technical knowledge of audio/visual/multimedia presentation equipment.
-Multilingual applicants are encouraged to apply.

Certification and Licenses:
-Preferred CPR/First Aid/AED Certification
-Preferred Food Safety & Handling Certification

Physical Demands:
While performing the duties of this job, the employee is regularly required to traverse distances; work in a stationary position while sitting or standing; and using hands to reach or grasp. The employee is occasionally required to stand, ascend/descend, or balance at a height up to 20ft.; and stoop, kneel, crouch, or crawl, which may require work on the floor or in tight spaces. The employee must be able to lift 50lbs. and push/pull up to 150lbs. as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, which may include:
-Traversing long distances, on a multi-level building using stairs, corridors, or elevators.
-Physical/Labor intensive work for up to 8 hours at a time.
-Manual dexterity enough to operate equipment and tools including ability to continually traverse distances and frequently, bend, twist, kneel, stoop, reach, pull and push.
-Strength and stamina enough to operate equipment, move objects up to 50 pounds and bend, twist, stoop and reach above head in the performance of duties. Push wheeled items up to 150 lbs.
-Vision enough to operate equipment and distinguish between items on written & electronic means of communication.
-Make continuous or repetitive arm-hand movements including tasks requiring a full range of motion to reach up and out.
-Communication skills enough to interpret work schedules, job duties and convey information to the public and supervisor.

Working Environment:
Work is performed in two multi-use performing arts, visual arts, and event facilities that have a dynamic and changing event and activity schedule. The employee will be asked to work variable hours including early morning, afternoon, evening, and late-night shifts during the week, weekends, and some holidays. Employees will be asked to work alone or as an unsupervised team. The noise level in the work environment is usually moderate.
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use:
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

POST OFFER BACKGROUND CHECK REQUIRED. (Background checks are considered in relation to the responsibilities and requirements of the position)

Note: Some information in your application may be public information under the Colorado Open Records Act.Summary:
The Conference Services Assistant ensures the highest standards of customer service and client experience by supporting the Conference Services team in the execution of events and the operational excellence of The Lincoln Center and Center for Creativity. (aka. "CC" and "LC" respectively).

General Duties and Responsibilities:
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive:
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC), as directed, to ensure the highest level of customer service and satisfaction to clients renting the CC and the LC and their guests.
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC) in tracking and logging vendor approval paperwork.
-Manage "Day of Event" details and facilitate event timelines in collaboration with event vendors.
-Regularly inspect the building for damage/needed repairs and report problems to Facility Services Coordinator (LC) and Facility & Events Coordinator (CC).
-Track inventory of Conference Services equipment, making repairs as necessary, and reporting deficiencies or needed purchases to the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC).
-Supervision of the Concierge Desk, maintenance of lost & found inventory and 30-day disposal.
-Ensure facility and grounds security.
-Open and close facility as needed using established protocols.
-Record event information for billing purposes while ensuring rate and policy compliance.
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC) in facilitating events and producing room set-up diagrams; provide information and guidance to customers.
-As needed, work in the capacity of Events Concierge to ensure completion of tasks and events.
-Assist the Conference Services Coordinator (LC) and Facility & Events Coordinator (CC) in training and maintaining updated resources and information for hourly staff.
-Anticipate challenges, identify solutions, and project consequences of proposed actions and implement recommendations in support of organizational & operational objectives.
-Required to work evenings, late nights, and weekends.
-Assist Event Operations leadership, including but not limited to Event Operations Manager (LC/CC), Conference Services Coordinator (LC), Facility Services Coordinator (LC), Events Coordinator (LC), Facility & Events Coordinator (CC) and/or Scheduling Coordinator (LC) with other duties and special projects as assigned.

Supervisory Responsibilities:
This position is not responsible for the supervision of employees.