Services Coordinator

Posted: Monday, 10 March 2025
Valid Thru: Wednesday, 09 April 2025
Index Requested on: 03/10/2025 19:09:44
Indexed on: 03/10/2025 19:09:44

Location: Cavite, CAV, , PH

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Schneider Electric is hiring!

Description:

  • Review Customer's Purchase Order and validate the following information:
    • Installed Products are eligible for services and correct
    • Bill to Accounts and Installed at accounts are correct and active and payment condition (monthly, quarterly)
    • PO validation process is followed. (Pricing on Customer's Purchase Order match Customer's Pricelist or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review)
  • Book and set billing plan
    • Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
    • Enter and book Managed Services, Secure Power as-a-Service and Digital Contracts (EcoStruxure Asset Advisor) contracts,
    • Enter and book Recurring contracts and EcoStruxure Service Plans for Power Services,
    • Ensure all contract information are transferred to BFS
    • Ensure the right gross margin is captured in ERP as per QLK
    • Set appropriate billing plan in the ERP to ensure proper invoice generation
    • In case of request for cancellation: inform Service Execution team and Terminate Service Orders and Contracts
    • Issue a credit request if needed
    • Set up the run book and other associated documents to help execute a Secure Power-as-a-Service
  • Post Booking Executions
    • Apply Service Entitlements and PM Plans to the proper Service Contracts
    • Create Service Work Orders associated to Service Orders with a good understanding of Scope of Work
    • Provide booking confirmation to the customer (flow business) or SE project Engineers (complex contracts/modernization)
    • Manages contract coming into force (means of payment, bonds, insurances...)
    • Support the Customer Success Manager for administrative activities
    • For flow business:
      • Requisition of services procurement (3rd party subcontractors)
      • Notify appropriate parties (customers / SE stakeholders) of product shipping, site intervention dates, and any risks (safety or other )
    • Manage order and coordinating with the planner, spare parts team, shipping team, sales, courier, and customers to ensure service is performed on time and no products are damaged.
    • Assist project execution team on contract administration obligations for delay notices pricing and claims management, subcontract administration, record keeping,
    • Cancel New/Unscheduled Work orders if Service Orders or Contracts are cancelled
    • Continue to manage the backlog and provide funnel transparency to a Service organization
    • Manages invoicing and payment in close collaboration (credit management, tax department...)
    • Management of customer-specific requests for invoicing and liaise with relevant teams for execution
    • Review Customer's Purchase Order and validate the following information
    • Coordination of customer reports
Qualifications

The ideal candidate will have the following skills and experience:
  • Excellent customer service skills with the ability to resolve customer issues and be the main point of contact,
  • Demonstrated experience in a Service Planning/Coordination role along with ability to pick up technical information quickly,
  • Collaborative mindset,
  • Excellent planning, organizational, reporting skills,
  • Excellent verbal and written communication and ability to work as part of a team,
  • Excellent computer skills with experience in the use of the Microsoft suite, CRM and ERP
  • Employs a customer-centric approach,
  • Knowledge of the IT industry, Data centers, electrical distribution and/or cooling systems would be an advantage,
This position works closely with the following key internal parties:
  • Field Services Planners
  • Service Order/Contract Administrators
  • Services Sales and Bid teams
  • Field Service Operations Manager
  • Customer Care Centre
  • Technical Support Teams
  • Global Supply Chain
This position works closely with the following key external parties:
  • Customers
  • 3rd party contractors
Schedule: Full-time
Req: 009BW8

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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