Service Order Coordinator (Product Certification & Order Fulfillment)

Manage Customer and Sales requests from Commercial, Logistics, Technical, and Service Support - Enter and Coordinate orders

Support Customer and Sales Teams with order processing, general pre-sales and post-sales inquiries, stock levels, credit information, logistics and basic product information with the objective of continuous improvement and maximizing customer satisfaction. Detect all opportunities to serve the customer while addressing customer support requests.

Regularly coordinate with 3rd Party Service Providers to request, renew and overall manage product certifications required for each country in Middle East & Africa.

Act as Single Point of Contact (SPOC) for both internal SE partners and external agencies or service providers

Duties and Responsibilities:

• Product Certification
  • Create and manage a Product Database containing approved certifications and Product Test Reports
  • Serve as primary point of contact for 3rd Party Certifying Agencies and internal SE employees on inquiries about product certification
  • Comply with company policies and procedures and audit requirements
  • Comply and maintain On Time Delivery & Product Certification Key Performance Indicators at all times
  • Prepare Request for Certification
  • Extract relevant and requested reports from internal SE/APC platforms to form part Product List and Details
  • Prepare supporting documents such as Product Identity Report and Declaration of No Change
• Service Order Coordination
  • Assist with Order Coordination & Fulfillment
  • Coordinate with Vendors & Suppliers on product availability
  • Conduct meetings with internal & external partners

• Bachelor's Degree/College Degree in any field
• 3-5 years relevant experience - General Customer Support including post sales and/or non-technical customer service.
• Back-office experience in Order Processing preferred
• Strong verbal and written communication skills. Able to work independently with minimal supervision
• Flexible and able to work extended hours during high peak volumes at month & quarter end
• Able to deal with stressful situations and multiple conflicting priorities and strong ability to multi-task in a fast-paced, ever changing work environment. Able to work well with people
• Applicants must be willing to work in Cavite, midshift working schedule
• Familiar with computers and related software
• Intermediate MS Office skills
• Fluent in both verbal and written English

What's in it for me?

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference

Ready to deliver exceptional customer care? Apply today and join a team that values your impact!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.