Primary Technical Support Center Specialist
Posted:
Thursday, 27 March 2025
Valid Thru:
Saturday, 26 April 2025
Index Requested on:
03/27/2025 19:20:25
Indexed on:
03/27/2025 19:20:25
Location:
Cavite, CAV, , PH
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Schneider Electric is hiring!
Description:
Responsible for providing first-line technical support to non-Secure Power business and their end-users. The role involves troubleshooting, providing technical guidance, and ensuring customer satisfaction. The agent will be expected to possess a strong understanding of SE's non-Secure Power products under the Industrial Automation, Energy, Home & Distributions LOBs.
Duties and Responsibilities
Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process. Take ownership and ensure customer satisfaction before closing the request. Detect all opportunities to serve the customerwhile addressing customer support requests.
• Offer selection/cross-references for products, ensuring that clients receive the most suitable options for their specific needs
• Provide assembly and installation instructions for the products, guiding clients through the process
• Perform configuration and commissioning of products to ensure that they are set up correctly
• Troubleshoot hardware and software issues, providing solutions and guidance to clients
• Test and simulate real case scenarios to identify and solve potential issues
• Provide engineering competency, offering expert knowledge and guidance to clients and colleagues
Qualifications
• Candidate must possess a Bachelor's Degree preferably in Engineering (EE, ECE, CPE) or equivalent experience.
• With at least 3 years of working experience in the related field specializing in Technical Support or equivalent from a Call Center environment.
• Experience / Knowledge of personal computers required.
• Experience with network operating systems preferred.
• Demonstrated ability to understand and explain technical information.
• Ability to solve customer problems via telephone.
• Excellent verbal and written communication skills.
• Fluent in English communication.
• Willing to work in Cavite on day shift.
Schedule: Full-time
Req: 009D4L
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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