Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: CS& Q Leader

What will you do?
Essential Responsibilities
• Quarterly meeting/survey with the Hub's stakeholders to understand the level of satisfaction they have with the Hub's support.
• Collaboration with all Hub leaders in transforming the survey result into action and following up the actions to improve Hub performance and processes.
• Continuous process and tools improvement to improve Service Hub's quality of support.

• Manage the detractors' comments and expectations with Team Leaders

• Resolution of the service quality-related escalations from stakeholders in countries

Qualifications

Who would be successful?
Character
• Ability to work independently and operate with a high degree of autonomy
• Excellent attention to details
• A proactive mindset and flexibility with changing scope of priorities
• Ability to thrive under pressure
• Aspire to develop a long-term career and grow with the company

Skills & Experience
• Bachelor's in computer science, Mathematics, Statistics, Engineering, or other quantitative discipline
• Excellent communication skills, both oral and written
• Ability to work in a fast-paced environment, under pressure, and with minimum supervision
• Able to multi-task effectively, highly organized, with good planning and prioritization system
• Keen attention to detail, high commitment to quality output

What's in it for me? (add additional benefits specific to the job here)
• Stakeholder Management - You will have the opportunity to work across the globe and take responsibility of Hub's customer satisfaction

• Learn Everyday - You will be part of a fast-growing team and gain exposure to career opportunities of global scope

• Act Like Owner - Empowered to manage and position customer needs and expectations effectively while ensuring business targets are met

...and more!

Schedule: Full-time
Req: 009A85