Assistant Operations Manager, Commercial Customer Care

We're looking for an Assistant Operations Manager to lead our Commercial Customer Care team and drive exceptional customer experiences. You'll guide daily operations, coach your team to excellence, and ensure every customer interaction strengthens loyalty and satisfaction.

What will you do?

• Lead and develop your team through coaching, performance management, and fostering a culture of continuous improvement
• Oversee resolution of customer inquiries, orders, and service requests across multiple channels with efficiency and care
• Collaborate with cross-functional teams to address escalated issues and implement solutions that enhance customer satisfaction
• Analyze customer feedback and service data to identify root causes and drive meaningful experience improvements

Required skills:

• Coaching - advanced level; developing team capabilities and driving performance through effective feedback and guidance
• Complaint management - advanced level; resolving escalated issues while turning challenges into loyalty-building moments
• Customer orientation - advanced level; anticipating needs and ensuring every interaction exceeds expectations
• Emotional intelligence - advanced level; reading situations and responding with empathy to build trust with customers and teams
• Product knowledge - advanced level; leveraging deep understanding to solve complex customer needs confidently
• Root cause analysis - advanced level; diagnosing systemic issues and implementing preventive solutions
• Communication - intermediate level; conveying information clearly across teams and to diverse customer audiences
• Continuous improvement - intermediate level; identifying opportunities and driving process enhancements that elevate service qualit

What qualifications will make you successful?

• Must possess a Bachelor's Degree
• Must be willing to work on a hybrid setup in Rosario, Cavite.
• Must be willing to work during US business hours.
• At least 5 years experience in a people manager role, preferably in a shared services setup.
• Strong leadership presence with the ability to inspire and motivate your team toward shared goals
• Proactive problem-solver who addresses non-routine challenges with sound judgment and creativity
• Collaborative mindset that builds effective partnerships across departments to deliver seamless customer experiences
• Resilience and adaptability to thrive in a fast-paced environment while maintaining focus on quality

What's in it for me?

• Lead a team that makes a tangible impact on customer satisfaction and business success
• Opportunities for professional growth through leadership development and cross-functional exposure
• Supportive culture that values collaboration, innovation, and continuous learning
• Flexibility and resources to help you succeed in balancing priorities

Ready to elevate customer care and lead a team that truly makes a difference? Let's connect!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.