Job Summary

This position will be the main point of contact and be responsible for building and maintaining positive relationships with customers while identifying opportunities for business growth. Responsible for understanding the full scope of our customer’s requests, they possess excellent communication and problem-solving skills to confidently communicate with the customer and within the cross-functional teams to drive the project, boost profitability, and secure customer satisfaction. The Relationship Manager will lead and manage the product lifecycle from beginning to end and be involved in all aspects of managing product development and order fulfilment in a contract manufacturing environment.

Requirements:

• Responsible for all communication with assigned customers; act as the primary contact for all assigned customers.
• Function as the liaison for communication between customer and internal teams.
• Review customer’s development brief and conduct “kick off” launch meetings to obtain a comprehensive understanding of the project.
• Ability to effectively communicate customer briefs to the lab while managing customer expectations, maximizing lab resources and meeting timelines.
• Evaluate lab samples and drive the development to meet customer desired aesthetics/performance.
• Responsible for proactively keeping customer and internal teams up to date on the progress of projects, risks, and issues in a timely manner, and driving the team to completion of deliverables
• Maintain up to date and accurate project tracking for reporting. Organize and track projects on spreadsheets.
• Participate in client meetings, weekly conference calls, provide email updates.
• Work with internal teams to ensure all team members are meeting their deadlines for each phase of the project.
• Proactively and promptly communicate delays and present alternative solutions to keep projects on track to meet order dates.
• Drive issues to resolution through partnerships and creative problem solving; use rigorous logic and method to solve difficult problems with effective solution.
• Our team operates under a hybrid work model. This position permits remote work on most days, with in-office attendance required on designated days as directed by management.
• Passion for beauty and personal care products a plus!

Education and Experience Requirements

• Minimum 3-5 years proven, purposeful experience in hair, skin, or personal care industry with a solid history of managing the product development and order fulfilment process.
• Hair, Body, and Skin care experience preferred. This is not a color cosmetics position.
• Contract manufacturing experience a plus. Knowledge of cosmetic product manufacturing is preferred.
• 2+ years’ experience in a role that interfaces with customers.
• Bachelor’s degree preferred, but not required.
• Experience with project management software a plus
• Must thrive in a high-energy, ever-changing, collaborative environment. Must feel comfortable being driven by deadlines with a high sense of urgency.
• Demonstrated ability to manage a high volume of projects - prioritization, planning and task delegation (min of 30-40 project up to 80 new product launches at one time).
• Proficient in Excel, Word, PowerPoint and Outlook.

employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCIHO