Posted:
Thursday, 18 September 2025
Valid Thru:
Saturday, 18 October 2025
Index Requested on:
09/18/2025 19:39:36
Indexed on:
09/18/2025 19:39:36
Location: Agoura Hills, CA, 91301, US
Industry:
Automotive Sales and Repair
Occupational Category:
43-9199.00 - Office and Administrative Support
Type of Employment: FULL_TIME
Vitu Inc is hiring!
Description:
Support Customer Care Specialist II
ABOUT VITU
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
GENERAL DESCRIPTION
The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within Vitu. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
SPECIFIC RESPONSIBILITIES
Handle routine customer questions relating to product usage.
Provide technical support on issues through to resolution.
Maintains expert-level knowledge of [Business Unit] processes and procedures.
Accurately log all customer information in the CRM tool.
Facilitate communication to other departments as needed to resolve client concerns.
Communicate with key stakeholders to identify and resolve inquiries.
Provide proper follow- up to ensure customer is kept apprised of the issue status.
TRAVEL REQUIRED
No travel required
SCHEDULE
7: 00 AM - 3: 30 PM PST
REQUIRED QUALIFICATIONS
High School Diploma/GED
5 years' experience
Ability to troubleshoot and document issues related to system performance and functionality.
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals
PREFERRED QUALIFICATIONS
Displays strong dependability and reliability.
Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
CRM case logging/Salesforce experience
Experience with interaction distribution systems such as Genesys Pure Cloud.
Automotive industry knowledge.
MINIMUM REQUIREMENTS
High School Diploma/GED and generally 5 years' experience
PAY SCALE
Hourly Rate of $15.86 - $23.75
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Required Qualifications:
5 years’ experience in technical customer care, information technology, or client services.
Excellent oral and written communication skills
Attention to detail and the ability to adapt to change
Knowledge of various computer applications, including experience with business support applications
Customer service oriented and professional with customers
Experience working in a team environment and assisting others as applicable
Must be flexible to work any shift during business hours and overtime as needed
Ability to multi-task and juggle competing customer priorities
Able to sit for prolonged periods in a contact center environment
Able to effectively enter data in multiple systems accurately and consistently
Able to engage with users meaningfully, respectfully, tactfully, and with a sense of urgency.
Preferred Qualifications:
Certification in one or more areas of brand-specific specialization (if applicable)
Proficiency in technical writing techniques, which include process documentation, software release notes, product documentation, and e-learning content.
Excellent telephone, verbal, and written communication skills.
Attention to detail and ability to maintain a high degree of accuracy.
Minimum Requirements:
High School Diploma/GED and 5+ years of relevant experience in technical customer care, information technology, or client services.
(Bachelors, Masters, or PhD and 3 + years of relevant experience within technical customer care. Without diploma or degree 7 + years of experience)
Benefits:
Please see the job description for benefits.