Document Control Specialist 1

Incoming Mail Room- Working 8: 00am - 4: 30pm Monday through Friday

Job Summary:

The Document Control Specialist I role is an entry-level position in our Document Management Group. The role will include multiple activities within a secured area. Document Control Specialists are required to handle documents promptly, accurately, and efficiently while maintaining a consistent flow from one department to the next. This role may perform functions such as receiving, sorting, scanning, batching, filing, pulling, or validating.

Key Responsibilities:

• Open and sort incoming mail to be routed to the correct internal department, or returned to the client according to our internal documentation.
• Identify and distinguish between the various types of incoming documents to ensure correct routing.
• Sort vehicle titles received by client, by state, template and document type and create batches with a high degree of accuracy.
• Maintain tracking logs for incoming mail.
• Ensure all interoffice items and client return packages include a routing cover sheet.
• Enter and create batch folder labels for the correct client and document type.
• Process all mail in date received order.
• Validate other agent's return client mail shipments as assigned.
• Utilize shipping software to return packages to clients.
• Complete and attach tracking tags to all mail trays.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.
• Execute escalated or expedited transactions.
• Perform other duties as necessary.
• Ability to work a flexible schedule as needed, including occasional mandatory overtime.

Education and Experience:

• High School Diploma/GED.
• Requires strong knowledge of Microsoft Word, Excel, PowerPoint.
• Excellent interpersonal and collaborative skills to work effectively with teams throughout organization.

Preferred:

• Knowledge of DMV title processing.
• Attention to detail.
• Strong communication skills.

Workplace Environment:

• Ability to perform routine and repetitive production work.
• Prolonged exposure to computer screens.
• Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays.
• Ability to lift or push up to 35 lbs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Hourly $17.31 - $23.56