Branch Manager - San Diego

ESSENTIAL FUNCTIONS Operational Oversight • Verify that dispatch, rotational maintenance, and quality standards are carried out across the branch per company standards. • Visit properties regularly to confirm crews are performing the right work in the right place and that quality meets client and Verde standards. • Ensure every property in the branch is audited on a recurring basis for quality, rotation adherence, and scope compliance. • Review Account Manager and Production Manager performance against operating standards and address gaps promptly. • Ensure property maps, rotations, and job information are kept current in company systems. Financial Performance • Own the branch P& L, including revenue, gross margin, labor, overtime, materials, and equipment costs. • Build the annual branch budget and forecasts with Finance and the Regional Vice President; ensure accurate job costing. • Hold Account Managers accountable for labor performance against budget. • Manage overtime and staffing levels to budget. • Support collections by making sure client issues that hold up payment are resolved. • Participate in financial reviews and present branch results, variances, and corrective actions. People & Safety • Hire, train, coach, and evaluate Account Managers; approve hiring and personnel actions recommended by Account Managers for their teams. • Make quality hiring decisions and build bench strength by developing Production Managers and Crew Leaders into future leaders. • Carry out performance management for direct reports, including regular one-on-ones, scorecard reviews, recognition, and corrective action in partnership with HR. • Enforce Verde safety programs, training, and incident reporting across the branch in line with OSHA and Cal/OSHA requirements. • Partner with HR on staffing plans, onboarding, leave administration, and documentation. Client Retention & Growth • Maintain relationships with key clients and property management companies alongside the Account Manager. • Lead the response to escalated complaints and termination notices, including recovery plans. • Support enhancement and renewal sales with Account Managers and the sales team. Compliance & Facilities • Ensure compliance with applicable employment and wage/hour law, including meal and rest breaks, overtime, and accurate timekeeping. • Manage yard, facility, fleet, and equipment needs with support teams; ensure equipment is maintained, inspected, and used according to policy. • Keep required permits, business licenses, and pesticide and water-use certifications current for the branch. • Maintain audit-ready documentation and follow company policies and procedures. • Perform other duties as assigned. KEY PERFORMANCE INDICATORS Performance is measured in the following areas and reviewed on the branch scorecard and in the annual appraisal. Specific measures and targets are set annually and may be tied to the Verde bonus program.