About Us

The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word "Jay" in Latin means "to celebrate", hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it's neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a "friend-in-the-know" when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco's Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel's history - you should be part of it!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Support the General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping/Laundry, Valet and Security in order to achieve high guest satisfaction, high associate engagement and operating and financial goals of the owner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to strategic property plans . Communicate, both verbally and in writing, to provide clear directions to staff. Maintain & develop The Jay SOP Library.

• Prepare and conduct performance evaluations in accordance with hotel policy, follow-up with and keep management informed on all progress of Rooms Division employees.

• E nsure adherence to The Jay's standards, policies and procedures.

• Actively participate in the selection and hiring process of qualified candidates and ensure associates are trained in all areas of responsibility.

• Review activities and conduct weekly property inspection s in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained . D irect corrective action where required .

• Champion the weekly G uest S atisfaction Index meetings .

• Provide support to the operational team through direct "on the floor' presence during key times of the day.

• Create personalized experiences for guests and drive the story of The Jay through engagement. Oversee the "Guest Journey /Experience " at all levels, including through direct engagement with Room ' s Team, Sales & Marketing Team, and 3 rd P arty F& B Operator.

• Develop and execute the Room's division budget and revenue forecasts. Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.

• Oversee all aspects of the LAZ Parking Contract. Monthly forecasting, P& L a nalysis, s ervice "experience" and interactions, cohesive teamwork with Guest Services/Door Staff.

• Oversee all aspects of the Security 3 rd Party Contract. Monthly forecasting, P& L analysis, service "experience" and interactions, standards, cohesive teamwork with Hotel Team.

• Active oversight of Zero Waste Management initiatives.

• Ensure proper image is being maintained by all Division ass ociates with respect to grooming and uniform standards.

• Support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new associates .

• Di splay fair treatment with respect to disciplinary action and provide supportive documentation.

• Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keep all departments notified of any fluctuations in business levels, special guests, groups, etc.

• Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

• D evelop relationships with clients, return guests, group contacts, etc., to provide maximum, personalized guest service.

• Is the Liaison with team to ensure effective and flawless collaboration and communication within the operations so guests and associates needs are timely attended.

• Attend to guest comments verbally and written in order to ensure proper attention to follow-up of all inquiries.

• Make recommendations for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue and reducing costs associates employee development and morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.

• Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests' services while realizing full profit potential.

• D isplay a high degree of professionalism and integrity as befitting a member of management and the Executive Committee.

• Respond properly and take a supervisory role in any hotel emergency or safety situation as well as ensure the proper control and instruction of said emergency procedures to the Rooms Division.

• Comply with attendance rules and be available to work on a regular basis.

• Involvement in community support initiatives.

• Perform any other job-related duties as assigned.

Compensation
Salary Range: $102, 872.00 - $171, 448.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.