Field Service Manager - Sacramento, CA area Full-Time

$27 - $29 / hour

Daily local travel, includes mileage reimbursement

Occasional weekend work may be required though this position generally works Monday through Friday.

Full-time benefits; and bonus eligible!

BENEFITS

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!

COMPANY BACKGROUND:

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Seeking a self-motivated individual for a full-time Field Maintenance and Repair Technician position. This position will work a defined schedule at locations within an assigned route radius (Sacramento International Airport, malls, fitness clubs, and other locations with Smarte Carte vending equipment- personal vehicle with mileage reimbursement). Duties will include, but are not limited to, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, massage chairs, and luggage cart systems. We are looking for the right person to join our team, so we are willing to train that candidate on our job functions.

KEY RESPONSIBILITIES

• Inspect and perform maintenance on equipment, including Strollers, Massage Chairs, and Luggage Cart Systems in the Sacramento area.
• Clean strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is always available for customers.
• Develop and maintain strong relationships with key stakeholders.
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Maintain database to record tasks, equipment meter readings, and service history of equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning supplies.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Responsibility for P& L, with the expectation to deliver excellent results vs. annual plans.
• Weekend and holiday work may be required though this position has general work days Mon-Fri.
• Must be capable of passing a background check done by Smarte Carte Inc, the Sacramento International Airport and the United States Postal Service
• Other duties as assigned.

EXPERIENCE

• Minimum 3 years in a customer service role required.
• Minimum 3 years of field based product support experience (route) preferred
• Some level of mechanical and diagnostic aptitude, including root-cause analysis. Smarte Carte has a comprehensive training program, which includes repair training on all equipment.

EDUCATION

• Technical degree or similar preferred
  

LICENSES/CERTIFICATIONS

• Valid Driver License required
• Ability to get airport badge is required
• Ability to get USPS badge required (background check, drug screen, residing in the US for at least 5 years)

PHYSICAL REQUIREMENTS

• Lift 40 lbs. to waist height
• Push/Pull 75-100 lbs.
• Bend and stoop, walk and stand for long periods of time
• Visual acuity/manual dexterity to perform mechanical and electrical repairs

Experience

• 3 year(s): Field based product support experience (route) preferred
• 3 year(s): Customer Service

Education

• Technical/other training or better

Licenses & Certifications

• Airport Badge
• Drivers License

Skills

• Computer
• Collaboration
• Prioritizing
• Reporting
• Communication
• Flexibility
• Attention to detail
• Time Management
• Customer Service
• Troubleshooting

• Scheduling

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.