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Department:
Patient Financial Services

Job Title: Temporary Hospital Billing Follow-Up Specialist
Department: Patient Financial Services
Reports To: Patient Financial Services Billing Manager

Employment Status: Per-Diem / Part-Time / Full-Time Opportunities
Employment Type: Temporary, Onsite or Remote.

• Remote: For remote consideration candidates must have experience with hospital billing and insurance follow-up experience and be capable of independently managing assigned accounts.
• Onsite: Entry-level, trainee, or clinic-only billing backgrounds will be considered for onsite.
• Duration : This is a temporary role expected to last 3months. This temporary position is intended to support an ongoing, open-ended operational need. Assignment length may vary and can be extended based on organizational needs.

Position Summary

The Temporary Hospital Billing Follow-Up Specialist is responsible for supporting Patient Financial Services by reviewing outstanding claims, performing timely follow-up with payers, correcting claim errors, and ensuring accurate and prompt reimbursement. This temporary role assists in reducing aging accounts receivable and supports workflow backlogs.

Key Responsibilities

1. Claims Follow-Up

• Review assigned aging accounts and identify claims requiring follow-up.
• Contact insurance payers (commercial, Medicare, Medicaid, Managed Care, etc.) via phone, portals, and written correspondence.
• Document payer responses and next steps accurately within the billing system.

2. Claims Resolution & Corrections

• Correct and resubmit denied or rejected claims as needed.
• Research missing information, obtain medical records, or request coding updates when necessary.
• Resolve billing discrepancies and ensure claims meet payer requirements, which could include the handling of provider disputes.

3. Account Documentation

• Maintain detailed notes of all actions taken in the patient account record.
• Update account statuses and escalate complex issues to Management.

4. Internal Communication

• Communicate with internal departments (coding, registration, medical records) to resolve claim-related issues.
• Notify Management of any payer trending issues or concerns.

5. Productivity & Compliance

• Meet daily/weekly productivity and quality standards.
• Follow HIPAA, hospital policies, and billing compliance guidelines.

Qualifications

Required:

• High school diploma or equivalent.
• Experience in medical office billing or hospital revenue cycle, and familiar with insurance follow-up (typically 3+ year).
• Knowledge of CPT, ICD-10, HCPCS codes, and standard billing concepts.
• Ability to work with billing software/EMR systems.
• Strong communication and problem-solving skills.

Preferred:

• Experience with Medicare/Medicaid and Commercial payer plans and portals.
• Previous hospital billing or A/R follow-up experience.
• Understanding of denial management workflows.
• Meditech experience.

Skills & Competencies

• Attention to detail and accuracy
• Ability to manage multiple accounts and meet deadlines
• Strong communicative mindset
• Analytical thinking and ability to interpret payer remittances
• Proficiency with spreadsheets and billing platforms

Work Environment

• Office or remote (depending on expertise of worker)
• Standard work hours (Monday - Friday 8: 00am - 4: 30pm), with flexibility needed depending on department workload
• Fast-paced, high-volume environment requiring high productivity

Job Specifications:
• Union: NUHW

• Work Shift: Day Shift

• FTE: 1.0

• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!