Financial Counselor - TEMPORARY

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Department:
Patient Financial Services

Works under the supervision of the Business Services Coordinator. Evaluates patient's ability to pay bills and arranges for payment schedules, follows up with responsible parties for non-payment of bills and determines if collection efforts have been exhausted. Provides patients with alternative resources to finance hospitalization. Performs other duties as assigned.

Job Duties

• Composes and types letters, liens and probate claims.
• Arranges for and collects payments for pre-registered patients, in-house and discharged patients.
• Answers inquiries accurately and courteously.
• Enters detailed comments into the computer system.
• Evaluates and processes incoming mail.
• Maintains a system for periodic review and follow-up on unpaid accounts.
• Greets patients and public politely.
• Responds to inquiries from collection agencies.
• Receives required documentation for charity care patients.
• Provides patients with options of program coverage and assists with completion of applications.
• Receives and reviews all admissions with self-pay portion for possible third party governmental coverage.
• Follows up with responsible parties and third party payor on unpaid accounts.
• Refers accounts to outside collection agencies when collection efforts have been exhausted.
• Processes loan applications.
• Processes bankruptcy notices.
• Maintains records and files account transaction, hard copy and computer system.
• To be vigilant of co-members desk when vacant.
• Interprets for non-English speaking patients/public.
• Performs other duties as assigned.

Job Requirements

Education: Work requires knowledge generally acquired through a high school education or GED.

Licensure: None.

Experience: One (1) or more years collection or organization business office experience, including medical terminology, computer experience, general billing and governmental program knowledge.

Essential Technical/Motor Skills: Types 40-50 wpm, 10-key calculator by touch and, computer knowledge. Sufficient manual dexterity to operate office equipment, including printers, copiers, adding machines and personal computers.

Interpersonal Skills: Ability to effectively communicate and interact with others. Ability to maintain composure in stressful situations, effective problem-solving skills and a genuine caring approach to the needs and feelings of others.

Job Specifications:
• Union: NUHW

• Work Shift: Day Shift

• FTE: 1.0

• Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!