Medical Patient Services Coordinator (RHC)

Position Summary The Medical Patient Services Coordinator provides the first contact between Rolling Hills Clinic and the public and patients. The coordinator responds to patient and public inquiries via phone, fax, or in person, and performs front office/reception duties including greeting patients, scheduling, posting payments, verifying insurance, providing documentation, and registering patients. Essential Duties/Responsibilities Welcome and greet patients and visitors to the clinic.Answer questions about Rolling Hills Clinic and provide appropriate information.Promptly check in patients for appointments.Verify that patient demographics are correct and current for every patient; offer patient portal information.Communicate clinic policies and procedures to patients in the lobby and on the phone.De-escalate patient grievances as needed, referring to supervisor/director-level staff as necessary.Schedule patients during check-out.Accurately identify urgent care needs and notify appropriate personnel to triage as soon as possible.Register patients in the EMR with accuracy; assist with clinical forms; verify patient identity and scan documentation.Maintain knowledge of HIPAA, HITECH, and OSHA compliance.Understand and verify insurance eligibility for medical/dental insurances.Receive and apply patient payments accordingly.Reconcile end-of-day cash, patient payments, and charges; prepare deposits.Develop and maintain doctor/hygienist schedules to meet goals.Manage unscheduled and pending lists to ensure patient follow-up and scheduling goals are met.Inform waiting room of delays in schedule.Handle appointment confirmations, recall exams, new patient, and treatment/surgery appointments.Attend training and meetings to keep up-to-date with organizational changes.Maintain provider specialty schedules.Sort, distribute, and scan mail.Operate and ensure functionality of office equipment; address or escalate problems as needed.Open and close the clinic as assigned; post closures due to meetings or holidays.Perform duties safely; follow required protective protocols for personal/community safety.Maintain compliance with ergonomic standards; practice good posture and stretches.Ensure all duties support the safety and health of all personnel.Take corrective action on health and safety matters as raised.Performs other duties as assigned. Qualifications Required Education & Experience Must be at least 18 years of age.High School Diploma or equivalent.One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination. Preferred Education & Experience Bilingual Licenses/Certificates Valid BLS CertificationValid California Drivers License Pre-Employment Requirements Pre-employment drug testing.Department of Justice fingerprint clearance through Federal, State, and Child Abuse Index. Working Environment & Physical Demands Working Environment: Work is performed in a health clinic setting. The noise level in the work environment is usually low to moderate. Will work with blood-borne pathogens and will require OSHA training. This job routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop. The employee must occasionally lift and/or move up to 50 pounds. Position may require exertion up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly lift, carry, push, pull or otherwise move objects. Specific vision abilities required by this job include close vision, distance vision, color vision peripheral vision, depth perception and ability to adjust focus. Other Requirements of Employment Background Check Requirements: Pre-employment Drug Testing and a Department of Justice Fingerprinting clearance through Federal, State and Child Abuse Index is a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at Rolling Hills Clinic. Vaccination Requirements: Provide vaccination records to show proof of immunity for TB, Measles, Mumps, Rubella, Varicella, TDAP & Hep B. If the records are more than 10 years old, titers are required to confirm immunity. "Native Preference in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Bands Preference Policy (Chapter 1-715 of the Paskenta Band of Nomlaki Indians Tribal Policies). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage. Employment with Rolling Hills Clinic is voluntarily entered into. All RHC personnel are employed on an at-will basis. At-will employment may be terminated with or without cause, and with or without notice at any time by the employee or by RHC. No manager, supervisor, or employee of the organization has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. The job description does not constitute an employment agreement between Rolling Hills Clinic and employee and is subject to change by the Paskenta Band of Nomlaki Indians.