Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking a Medical Case Administrator Sr (MCA) on our Disability and Occupational Health team. Under general supervision, this role is responsible for contacting examinees and providers to coordinate clinical appointments to complete diagnostic testing and follow up with providers to finalize clinical documentation. As an MCA, you will receive and respond to inbound client calls and e-mails, ensuring exceptional customer service with every interaction in alignment with the department's operational workflows and business systems.

Primary Responsibilities:

• Accept, triage and process referred cases from clients via phone, email and/or faxes received; may require general research and analysis
• Strict adherence to all applicable PHI and PII laws, regulations, and LQTC policies
• Schedule claimant appointments including follow-up and rescheduled appointments. Utilize map applications to ensure scheduling per contract and company guidelines
• Enter appointment information, notes, and appropriate procedure codes into case management system
• Ensure all examinees and providers receive necessary documentation
• Confirm all consultative reports and diagnostic test results are received and uploaded in the case management system in a timely manner
• Meet or exceed contract timeliness guidelines in both scheduling and case management systems
• May help lead/mentor peers in regard to standard workflows
• Perform other duties and responsibilities as assigned

Required Qualifications:

• High School diploma, or equivalent (GED)
• 1 to 3 years of experience with electronic medical scheduling and/or case management software
• Must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS)

Preferred Qualifications:

• Experience within healthcare and/or government contracts

• Ability to effectively manage competing priorities in a fast-paced environment, and superior follow through skills

• Possess excellent verbal and written communication skills

• Demonstrate strong customer service skills

• Knowledge and understanding of medical terminology

• Knowledge of Windows Operating System, Microsoft Office applications, Outlook, Excel, Word

• Detail-oriented and possesses the ability to effectively plan, prioritize, and organize their work

• Must be self-motivated, and possess exceptional interpersonal skills

• Demonstrate the ability to effectively exercise critical thinking skills

Additional Information:

• Training: Hybrid. Onsite on Wednesday.
• Location: 2100 E. Route 66, Suite 210, Glendora, CA 91740
• Shift: Monday - Friday: 7: 00 am - 3: 30 pm or 7: 30 pm - 4: 00 pm (PST).

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.