Salary Range: $30.54-$44.06 per hour

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care. Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

The Staff Development Specialist designs, develops, delivers, and evaluates technical training for multiple custom and enterprise business systems that support service delivery, compliance, and operational workflows. These systems may include case management platforms, databases, electronic medical record systems, and other internally developed or vendor-supported applications.

This role supports system adoption, data quality, and consistent system use by translating system functionality and business processes into clear, role-based training, documentation, and learning solutions. The position collaborates closely with IT teams, program staff, and external partners to analyze training needs, design effective learning strategies, and continuously improve user readiness in a dynamic environment.

Functions of the position include, but are not limited to the following:

ESSENTIAL FUNCTIONS

Design, develop, and deliver technical training for business systems using instructor-led, virtual, and blended learning approaches.

Apply instructional design models (e.g., ADDIE or similar frameworks) to analyze training needs, define learning outcomes, and develop scalable training solutions.

Develop and maintain system training materials, user guides, job aids, and other documentation that support ongoing learning and system adoption.

Utilize and support Learning Management Systems (LMS) to assign training, track completion, maintain course content, and support training reporting and compliance needs.

Collaborate with IT teams, system administrators, business stakeholders, and vendors to gather requirements and remain aligned with system updates and enhancements.

Facilitate user feedback sessions, focus groups, or surveys to identify training gaps, usability challenges, and adoption barriers.

Analyze support tickets, user inquiries, and system usage trends to inform targeted training improvements and recommendations.

Participate in system testing and user acceptance testing (UAT) to assess user impact and training implications.

Evaluate training effectiveness and recommend improvements to training strategies, materials, and delivery methods.

Maintain training records, documentation libraries, and version-controlled materials.

Communicate training outcomes, recurring issues, and recommendations to leadership and stakeholders.

JOB QUALIFICATIONS

Bachelor's Degree from an accredited college or university in training, education, organizational development, communications, human resources or a closely related field and one year of staff experience in planning, developing, and conducting staff development training programs and related activities -OR- a Bachelor's Degree from an accredited college or university and two years of the required training experience.

One additional year of the required training experience may be accepted for each year of college up to a maximum of four years.

Preferred/Desired

• Experience in applying instructional design models (e.g., ADDIE) in the development of technical training.
• Experience working with databases, case management systems, or other enterprise software platform.
• Experience coordinating work across multiple teams, including business and IT stakeholders.
• Demonstrated interest in public service, social services, or mission-driven work.
• Ability to approach training as a continuous improvement and development function, not solely as facilitation.
• Experience delivering technical or software systems training in virtual and/or in-person environments.
• Demonstrated ability to translate technical or process-oriented concepts into clear, user-centered instruction.
• Experience working with or supporting training delivery through a Learning Management System (LMS).
• Strong facilitation, documentation, analytical, and cross-functional collaboration skills.
• Comfort working with evolving systems, requirements, and ambiguity in a changing environment .

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance of the Live Scan process with the County of Los Angeles.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 15lbs

Push/Pull: Occasionally - Up to 15lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.