Salary Range: $6, 806.73 - $9, 820.80 Monthly

SUMMARY

Housing for Health (HFH) is a program office within Community Programs, a division under the Los Angeles County Department of Health Services (DHS) for the County of Los Angeles. HFH was created to support people experiencing homelessness with complex clinical needs. We support people in obtaining housing, improving their health and thriving in their communities. HFH is a core component of Los Angeles County’s effort to respond to the homeless emergency. Where appropriate to the job function, a hybrid work schedule may be available, with employees working both remotely and from the office, as needed.

The Business Analyst position will document, review, and improve business processes, workflows, and system functionalities to enhance operational efficiency and user experience. This role focuses on supporting and improving new and existing IT systems, including the Comprehensive Health Accompaniment Management Platform (CHAMP). The Business Analyst will work closely with teams across the organization to elicit, understand, and translate business needs into actionable system requirements. This position does not focus on data analysis or reporting but rather on ensuring systems meet business needs and are implemented effectively.

This role does not require deep data analysis or advanced reporting. While the Business Analyst may collaborate with data teams and reference data to inform business requirements, their focus is on system improvements, process optimization, and stakeholder collaboration—not on conducting in-depth data analysis, building dashboards, or performing statistical reporting.

The Business Analyst is analytical and problem solving oriented with the ability to approach problems logically and systematically. They must be comfortable facilitating discussions with stakeholders at all levels and demonstrating the ability to influence and implement change. This position will also require managing multiple overlapping timelines and balancing priorities effectively.

ESSENTIAL FUNCTIONS

• Serve as a liaison between operations and IT teams to gather business requirements needed for system modifications, enhancements, and implementations.
• Build and maintain positive relationships with internal and external partners and is responsive to changes of their needs and expectations.
• Assess and evaluate existing business systems and operational workflows to identify opportunities for improvement, process optimization, and potential technology solutions.
• Analyze data flow within systems, including data entry points and outputs, to ensure alignment with business requirements and recommend system enhancements and values accordingly.
• Collaborate with internal teams to identify gaps, new opportunities, and additional needed functionality.
• Lead requirements gathering sessions, document, and ensure requirements are understood and approved.
• Work with the internal teams to determine internal prioritization of new features using a standard prioritization matrix.
• Assist decision makers with understanding system and business requirements.
• Assemble complex ideas, issues and observations into useful explanations and clear documentation.
• Develop user stories by conducting interviews, workflow analysis, and process analysis.
• Create, design, and format technical specifications, including descriptive text, process flows, and other information needed to describe required changes for development.
• Communicate technical concepts to non-technical audience, such that pertinent issues can be discussed and resolved.
• Participates in system design sessions.
• Support UAT efforts to ensure the system is sufficient and correct for production.
• Recommend changes to business processes, procedures, and tools.
• Makes curriculum recommendations to the CHAMP training team.
• Works closely with training team to ensure agency wide understanding of upcoming changes to the data system.
• Collaborate with IT, Data Team, and operational areas to ensure system configurations align with business needs and user workflows.
• May investigate, resolve and escalate problems and develop recommendations for resolution.
• Works in partnership with the Policy and Planning Team to help develop policy and procedure documents for internal and external users.
• Act as the bridge between operations and IT, ensuring technology solutions align with business objectives and user needs.

JOB QUALIFICATIONS

Education/Experience

Four or more years of highly complex administrative or supervising experience in the health, housing, social services, or related sectors.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Experience working on projects where business problem, opportunity, and solution may be unclear.
• Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.
• Experience developing technical requirements.
• Experience working with IT teams to define business requirements, support system enhancements, and facilitate change management efforts.
• Experience with software implementation, system documentation, and user acceptance testing (UAT).
• Strong understanding of business workflows and ability to translate them into system requirements.
• Experience facilitating stakeholder discussions and gathering technical requirements for system enhancements.
• Strong project management and relationship building skills.
• Ability to learn quickly and adapt to shifting priorities.
• Comfort working with data systems and learning new data systems.
• Skill in conducting interviews and facilitating group meetings.
• Strong listening, negotiation and conflict resolution skills.
• Some knowledge of LA County programs that are designed to serve the underserved.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 15 lbs.

Push/Pull: Occasionally - Up to 15 lbs.

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs./day)

Frequently = (2 - 5 hrs./day)

Constantly = (5+ hrs./day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.