SUMMARY

The Contra Costa Adult Continuum of Services (CCACS) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration.

The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services - Housing and Homeless Services Division, in partnership with Heluna Health that provides drop-in services, interim shelter, and transitional housing for homeless and at-risk youth ages 18 to 24. The guiding philosophy of CCYCS services is that every youth has strengths and the ability to make positive changes in their lives. We value the diversity, determination, resiliency, and strength all youth bring to our doors.

Salary: $78, 828.75 - $83, 996.64 Annually

ESSENTIAL FUNCTIONS

• Provide strong program leadership for creating and implementing programming and services that are trauma-informed and use harm reduction as a core philosophy
• In collaboration with Program Manager/Program Director, provide leadership, guidance, and direct supervision of a multidisciplinary team of staff
• Responsible for assuming the duties of the Program Manager if needed
• Trains and supervises team of case management staff as well as Site Supervisor
• Conducts audits of client data and file documentation
• Facilitate case conferences to coordinate care and ensure timely and effective services
• Manage daily operations of Homeless Youth Continuum programs (CCYCS) and Homeless Adult Continuum programs (CCACS)
• Supports Case Management staff with caseload of 5–10 high-needs clients as needed
• Work collaboratively with community partners, caregivers, and other providers regarding housing placements, referrals, and in-home support
• Participate in an on-call rotation to respond to after-hours crisis
• Participate in the recruiting, hiring, and training of full-time and on-call staff
• Assist with the development and management of program-specific outcomes for effectiveness and funder reporting
• Collaborate with Coordinated Entry programs and County services for housing placements and services enrollment
• Monitor quality assurance of onsite programming (staff-led and guest presentations)
• Research and implement best practices and assist participants in accessing housing resources
• Supports consumer advocates in managing Resident Council activities
• Participates in weekly resident council meetings
• Advocate as appropriate for resources and community services to stabilize clients
• Participates in preparing and submitting program service reports for grants

NON-ESSENTIAL FUNCTIONS

• May provide one-on-one counseling to participants as needed
• Participate in program outreach, education, and advocacy efforts by conducting presentations with public/private agencies
• May coordinate with donors interested in making contributions to program
• Attends Continuum of Care Board and other community meetings
• Works with staff to support program residents' school enrollment, family reunification, legal issues, etc.
• Develops job training manuals/materials and identifies/coordinators staff trainings
• Other duties as assigned

JOB QUALIFICATIONS

The role requires a deep understanding of and sensitivity to the needs of disenfranchised communities, along with the ability to work effectively in diverse and high-pressure environments. Strong judgment, discretion, and a solution-focused approach to problem-solving are essential. The candidate must be skilled in coaching and guiding a diverse team, promoting collaboration and inclusivity across cultural, gender, and identity lines.

Excellent communication skills, both verbal and written, are critical, as is proficiency in Microsoft Office, particularly Outlook, Word, and Excel. The position also requires the ability to navigate confidential matters with discretion, interact diplomatically with a wide range of stakeholders, and maintain a non-judgmental, supportive demeanor. Additional requirements include the ability to pass background and child abuse registry checks.

Must have a valid California driver's license with a clean DMV Record and will be required to participate with the DMV Pull Notice Program.

Education/Experience

Option 1:

• Associate of Arts (AA) or Associate of Science (AS) degree in:
  • Human Services
  • Psychology
  • Counseling
  • Or a related field
• AND two (2) years of full-time direct experience working in a professional capacity with:
  • Homeless populations
  • Behavioral health populations
  • Or medically complex populations

Option 2:

• Five (5) years of full-time direct experience working in a professional capacity with:
  • Homeless population

PREFERRED QUALIFICATIONS:

• Education: Bachelor’s degree from an accredited college or university with a major in health services, counseling, psychology, social welfare, or a closely related field.
• Previous experience or training in street outreach and/or case management.
• Prior experience with documentation and billing procedures.
• Experience working in Contra Costa County and knowledge of social service providers in the area.
• Background in adolescent and/or adult mental health services and/or homeless services.
• Applicants who are bilingual in Spanish or Southeast Asian languages are encouraged to apply.

PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Frequently

Reach Outward Frequently

Reach Above Shoulder Frequently

Climb, Crawl, Kneel, Bend Frequently

Lift / Carry Occasionally - Up to 50 lbs

Push/Pull Occasionally - Up to 50 lbs

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, Field work within Contra Costa County

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.