Salary Range: $29.94-$43.19 per hour

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care. Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

The County-wide Benefits Entitlement Services Team (CBEST) is a program within HSH and provides targeted benefit advocacy services to assist individuals, who are homeless or at risk of being homeless (e.g., individuals, families, children, Veterans, etc.) who have complex health and/or behavior health conditions, high utilizers of public services in obtaining sustainable income through government programs such as Supplemental Security Income (SSI), or Social Security Disability Insurance (SSDI), or Cash Assistance Program for Immigrants (CAPI).

The Management Analyst position (also referred to as “position”) is a multi-functional position that is responsible for managing CBEST participant cases from intake through application submittal and post-application follow-up. The Management Analyst is expected to use their knowledge of the CBEST process as well as Social Security Administration (SSA), Disability Determination Services (DDS) and Dept. of Public Social Service (DPSS) requirements to screen potential participants, complete program intakes and enrollments, draft and submit completed applications and conduct regular follow-up on application status, taking necessary action to ensure timely responses to SSA/DDS/DPSS requests for additional information or action as needed. High-level critical thinking and problem-solving skills will be necessary to ensure comprehensive and client-centered service based on each participants’ situation. The ideal candidate is one who can effectively balance their compassion and a whatever-it-takes commitment to service with the regulatory constraints of public benefits assistance. Management Analysts must be self-starters and demonstrate strong initiative to complete duties and manage their workload with minimal supervision and oversight, meeting all deadlines and productivity goals using available tracking tools while addressing challenges proactively. Management Analysts may be required to work in various locations across LA County including county facilities, nonprofit partner facilities, hospitals and assisted living facilities or anywhere CBEST participants are located. Local travel to DPSS or SSA offices will be required. A hybrid telework schedule may be allowed depending on job duties and current LA County and Heluna Health policies.

ESSENTIAL FUNCTIONS

Functions of the position include, but is not limited to the following:

• Facilitates relations between the agency and the community by communicating agency policies and programs to clients, patients, family members, and community partners.
• Conducts telephone or in-person interviews with clients to screen for eligibility, provide program status updates, collect additional information needed to draft application, and to compile documents and signed forms needed for disability, age-based, and retirement applications and appeals for SSI, SSDI, and CAPI.
• Safely and securely manage sensitive personal client information in order to analyze client work and medical histories to determine eligibility and apply that knowledge in the drafting of strong applications that result in benefits awards.
• Act as the Authorized Representative for clients applying for SSA benefits.
• Processes benefit survivors' applications for eligible family members.
• Travels to applicable appointment locations (e.g., County buildings, service provider field offices, or other locations most convenient/desirable to the client).
• Acts as primary point of contact between the program and client throughout the intake, application and appeal process, including coordination with case management and treatment partners as needed to navigate the client through the benefits process
• Researches and extracts relevant information from federal, state, and County policies and benefits information on file to resolve and process complex disability, age-based, and retirement benefits claims and inquiries.
• Reviews and analyzes complex medical records for use in drafting persuasive application narratives in the completion of SSI, SSDI, and CAPI disability applications.
• Conducts regular follow-up on pending applications and takes appropriate and timely action to secure additional documentation and/or file for timely and late appeals, complete Requests for Reconsideration and Request for hearing (including non-medical/technical appeals) via iAppeal or hard copy as necessary.
• Build effective relationships with SSA, DDS and DPSS staff and branch offices in order to facilitate timely resolution of complex issues related to benefits applications and awards.
• Complete referrals to supportive services and housing based on client needs.
• Accesses and utilizes multiple databases to research complicated cases, enter data, track client progress, search for relevant documents and contact information, and coordinate client services.
• Use various software programs such as Outlook, Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Visio, Zoom, and Teams to conduct daily business and manage workload.
• Assists with other duties/projects as assigned.

JOB QUALIFICATIONS

Option 1: A Bachelor's degree from an accredited college or university -AND- Two years of experience performing basic to routine analytical assignments that involved researching, analyzing and synthesizing data, as well as recommending solutions to problems related to administrative or program support functional areas.

Option 2: A Master's degree or higher from an accredited college or university in a discipline related to core administrative areas such as contract development and administration or human resources; health programs analysis; or in a discipline related to the core business function or mission of the department.

Option 3: Four years of experience performing basic to routine analytical assignments which involved researching, analyzing and synthesizing data, as well as recommending solutions to problems related to administrative or program support functional areas.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan and Health clearance process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Highly proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Teams, One Note, Outlook, Publisher, Visio etc. as well as Adobe Reader and Adobe Pro.
• Knowledge and effective use of principles and best practices for excellent customer service; able to work well with individuals experiencing and/or at risk of homelessness.
• Promotes interdisciplinary collaboration, fosters teamwork; has excellent boundaries and interpersonal skills.
• Excellent organizational and communication skills; works in a collaborative manner across the organization to achieve departmental and overall organizational goals. Ability to draft persuasive and concise narratives.
• Ability to apply critical thinking to make thoughtful decisions and exercise sound judgment; be self-directed, assertive, resourceful, and creative in problem solving.
• Ability to be a thoughtful listener and adept at capturing feedback; give and receive constructive criticism; use diplomacy in all aspects of the role.
• Ability to multitask within a fast and changing environment associated with competing and time sensitive due dates and/or timelines.
• Resilience in stressful situations. Ability to accept constructive criticism and manage change. Ability to effectively manage interactions with difficult people and difficult conversations.
• Desire to assist and advocate for Los Angeles County's vulnerable populations experiencing homelessness or at risk of experiencing homelessness or housing instability.
• Ability to effectively communicate verbally and/or in writing in English. Proficiency in other Los Angeles County threshold language(s), e.g., Spanish, Armenian, Cambodian, Chinese, Farsi, Korean, Tagalog, or Vietnamese, is highly desirable.
• Knowledge of Social Security Administration and/or other public benefits is desirable.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 15 lbs

Push/Pull: Occasionally - Up to 15 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.