SUMMARY

California’s Microbial Diseases Laboratory is responsible for diagnostics, education, and applied research programs for identification, surveillance, control, and prevention of bacterial, mycobacterial, fungal, and parasitic diseases originating in humans.

The Laboratory Support Analyst will support cross-cutting laboratory activities within the Microbial Diseases Laboratory, including managing and tracking ELC supply orders, triaging internal specimen transfers between laboratories and requesting specimens from laboratories for public health testing, cross-training on LIMS accessioning and queries, providing outreach and liaison support to submitters/local laboratory partners, and gathering and compiling data for grant-related reports.

Applicant must submit resume, cover letter, and three (3) professional references with the application

The salary range is $23.00 – $30.57 per hour depending on experience and qualifications.

ESSENTIAL FUNCTIONS

• Provides support to assist with laboratory inquiries and timely triage of inquiries to appropriate contacts, including monitoring the general group email and phone inquiries.
• Assist with triage of send-out laboratory reports, especially from the Centers for Disease Control or other send-out partners.
• Facilitate communication and reporting of laboratory information to internal and external epidemiologists / communicable disease investigators.
• Communicate with laboratory submitters to gather or clarify submission information to facilitate appropriate and timely testing
• Assist with customer support and education and outreach efforts
• Assist with user management and monitoring of the Electronic Test Ordering and Reporting (ETOR) system, as requested
• Provide submission instructions to submitters and facilitate internal transfer of specimens for appropriate testing.
• Effectively communicates with internal and external partners to gather or share information.
• Assist with updating forms and documents, as assigned
• Provide support for managing users and document uploads into document management systems.
• Assists with procurement and placing orders for cross-cutting items.
• Compiles information needed for grant deliverables or quality performance metrics.
• Performs other related duties as assigned.

JOB QUALIFICATIONS

• Ability to effectively communicate verbally and in writing.
• Ability to work independently and adapt to varied work settings.
• Ability to complete projects in a timely manner.
• Ability to work effectively with a team of diverse individuals.
• Demonstrated attention to detail.

Education/Experience

• Possession of a Bachelor’s degree from an accredited university preferred but not required.
• Two years of experience providing administrative support, including inventory and ordering, customer service, data gathering and entry, creating and managing documents and files, and managing/triaging inquiries and other requests.
• Experience working in a laboratory environment preferred

Certificates/Licenses

None required

Other Skills, Knowledge, and Abilities

• Computer skills (Microsoft Word, Access, Excel, email)
• Ability to effectively communicate verbally.
• Ability to work independently and adapt to varied work settings.
• Ability to work effectively with a team of diverse individuals.
• Ability to complete projects in a timely manner and multitask
• Demonstrated attention to detail.

PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Frequently

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 30 lbs

Push/Pull Occasionally - Up to 50 lbs

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

General office and laboratory setting, indoors, temperature controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.