Salary Range: $$18.49 - $24.70 per hour

SUMMARY

The Department of Mental Health (DMH) within Los Angeles County is looking for Intermediate Typist Clerks (ITC) to join our Directly Operated Outpatient Clinics. DMH has over 30 outpatient clinics in eight service areas throughout the County. Our clinics provide a spectrum of mental health services to people of all ages to support hope, recovery, and wellbeing.

ESSENTIAL FUNCTIONS

• Provide customer service at front desk and check in clients, schedule future appointments, and inform clients of prescription information, as required.
• Review Patient Financial Information (PFI) and Financial Obligation Agreement (FOA) information to ensure clients are cleared for processing.
• Update and input client information into IBHIS (electronic health record) system and other internal reports.
• Schedule all clinical appointments and coordinates the rescheduling of missed appointments. Answer telephone calls, route calls to appropriate staff and take messages for all staff as needed.
• Enter prescriptions daily and acts as a liaison between pharmacies, physicians, and clients.
• Receive, sort, and distribute all incoming mail, faxes, and checks. Logs all monies received by mail.
• Scans, copy, and file client’s documentation for doctors and clinicians.
• Orders and distributes supplies, tap cards, and maintain tracking log.

NON-ESSENTIAL FUNCTIONS

• Other clerical tasks deemed necessary for the daily clinical operation.
• Other duties as assigned by management team.

Education/Experience

• Six months office clerical experience involving typewriting - -OR- A certificate or Associate of Arts degree from an accredited college. Typewriting skill: Ability to type at the rate of 40 net words per minute.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance through Los Angeles County’s Live Scan process.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 10 lbs

Push/Pull: Occasionally - Up to 10 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)