Health, Housing and Homeless Services (H3) is a division of Contra Costa County Health Services. The Health, Housing and Homeless Services Division integrates housing and homeless services across our health system; coordinates health and homeless services across county government and in the community; and works with key partners such as the Employment and Human Services Department, the Housing Authority, school districts, housing providers, law enforcement and cities to develop innovative strategies to address the community’s health and social needs (https: //cchealth.org/h3/).

H3 holds multiple roles within Contra Costa’s Homelessness Continuum of Care (CoC). One of H3’s primary roles is functioning as the Homeless Management Information System (HMIS) Lead Agency. The HMIS is the central database to collect, track, analyze and report uniform client and activity data regarding the provision of shelter, housing, and services to individuals and families experiencing homelessness or who at risk of homelessness within the Contra Costa CoC region.

The Data Analyst will be responsible for a variety of data and administrative tasks related to the HMIS, including but not limited to HMIS usage across partnering agencies, data management, analysis, dashboard and report development, and monitoring of programmatic and client level data.

Salary: $27.92 - $32.33 Hourly

ESSENTIAL FUNCTIONS

• Collect, maintain, and store HMIS User Agreements.

• Ensure HMIS end user adherence to workstation security policies

• Detect and respond to violations of the HMIS Policies and Procedures

• Generate and build reports and dashboards using HMIS reporting tools. Use statistical methods to analyze HMIS program-level data.

• Work with a variety of H3 and CoC stakeholders to create a prioritized list of data needs and translate to useful reports.

• Identify and recommend new ways to streamline program operations and processes using data.

• Use data to create models that depict trends in homelessness and subpopulations.

• Provide 1st level HMIS troubleshooting and technical support to program staff.

• Attend HMIS-related meetings and trainings as requested for licensing and proficiency and as required in the HMIS Policies and Procedures.

• Monitor data quality at both the program, agency, and system level and work with program managers to develop data quality improvement benchmarks.

• Provide administrative support to the Homeless Program office including drafting user manuals, wiki guides, creating forms, invoices, and generating reports as needed.

• Other duties as assigned by the H3 Project Manager, H3 Program Director, and/or HMIS System Administrator

JOB QUALIFICATIONS

• Ability to collaborate effectively and work as part of a team.

• Strong attention to detail.

• Strong technical aptitude. Must have experience with online database applications and must be able to quickly learn new specialized computer/database applications.

• Strong analytical skills. Ability to translate and reconcile agency information needs to software requirements.

• Candidates should be able to type 45 words per minute or higher and demonstrate proficiency in troubleshooting computer issues.

• Ability to manage multiple projects, prioritize, and meet deadlines with minimal supervision.

• Must demonstrate a professional demeanor, be personable, and able to interact with diverse audiences and maintain good communication channels.

• Effective and professional verbal and written communication skills with staff and other levels of management.

• Be fingerprinted and pass a criminal background check.

Education/Experience

• Bachelor’s Degree in Mathematics, Computer Science, or related coursework, or 3+ years in a Data Analyst/Data Mining role

• Experience in IT strategic planning and IT project management.

• Experience working in a non-profit or government setting with significant information reporting requirements.

Preferred Qualifications

• Strong organizational and leadership skills.
• Knowledge in database tools and SQL or other programming languages.
• Background in program research and evaluation
• Bilingual, bicultural in Spanish.
• Lived experience of homelessness and/or accessing behavioral health services.
• Previous experience or training in street outreach and clinical case management.
• Knowledge of Contra Costa County and community resources.
• Knowledge of the Contra Costa emergency provider network.
• Prior experience with documentation and billing procedures.

PHYSICAL DEMANDS

Stand Frequently

Walk Occasionally

Sit Frequently

Handling / Fingering Frequently

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 10 lbs

Push/Pull Occasionally - Up to 10 lbs

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

General Office and Homeless Shelter

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.