SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. The driving force behind HSH is increasing accountability and transparency, improving care for people experiencing or at risk of homelessness, and streamlining collaboration with partners including services providers, the County’s 88 cities, and unincorporated areas to deliver high-quality, life-saving care. Staff schedules are based on business need and may include the option of a hybrid work schedule where employees work remotely and from the office.

The HSH Interim Housing (IH) program serves individuals with complex health and/or behavioral health conditions who need a higher level of support services than is available in most shelter settings. The program offers temporary housing in a stable environment to assist clients in stabilizing, increasing independence and completing permanent housing goals.

The HSH IH program implements interim housing projects under the Pathway Home initiative. Pathway Home is an encampment resolution project with the goal of reducing unsheltered homelessness in communities across the county through the provision of interim housing and supportive services.

The Assistant Staff Analyst (ASA) on the Interim Housing Pathway Home team will provide programmatic oversight of a portfolio of interim housing projects. This oversight includes regular engagement with contracted IH providers via case conferences and other meetings, monitoring programmatic expectations, technical assistance, and problem-solving support. As needed or requested, the ASA will be present at IH sites to support with addressing provider and/or participant needs. They will work collaboratively across IH team members and stakeholders to ensure the needs of the program are being met. Ideal candidates will be organized, have knowledge of mainstream services for people experiencing homelessness, and be flexible to meet the changing needs and demands of the program.

ESSENTIAL FUNCTIONS

• Provides oversight of a portfolio of IH facilities and is responsible for ensuring adherence to the statement of work.
• Conduct regular case conferences with assigned portfolio of IH facilities/providers, and document notes and other action items from scheduled meetings.
• Support, as needed and/or as opportunities are available, with permanent supportive housing connections for participants and/or in collaboration with partners.
• Track and complete quality assurance of contracted provider documentation (i.e., case notes, assessments, care/housing plans, etc.) in information systems.
• Provide problem solving and intervention support and recommendations as it pertains to participant crises and/or needs.
• Facilitate, in collaboration with other IH staff, administrative tasks such as transfers of participants, daily census/participant roster reconciliation, and exit processing.
• Provide and/or connect to resources for training and technical assistance for contracted providers on topics such as: crisis de-escalation, problem solving, motivational interviewing, documentation expectations, etc.
• Recommends, develops, and implements program modifications.
• Assists in the collection and analysis of data specific to program operations which may include referral source information, provider census information, and programmatic monitoring outcomes.
• Provides regular programmatic updates to stakeholders that include internal program staff, participating departments, , partner agencies, contracted service providers, and other groups.

• Regularly, at least once per month, visit Pathway Home and other IH sites to support team members in assessing provider performance and to provide any needed technical assistance and training.
• Monitors deliverables from all partners and identifies potential data collection roadblocks and solutions.
• Other duties and special projects as assigned.

JOB QUALIFICATIONS

Education/Experience

Three or more years of highly complex administrative experience in the health, housing, social services or related sectors.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance of the Live Scan and the Health Clearance process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Experience in assisting and providing services to vulnerable populations, e.g., people who are experiencing homelessness or at risk of being homeless
• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.
• Able to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability to problem solve and make recommendations to processes, policies, etc.
• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
• Able to work in a very diverse environment and with diverse individuals.
• Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 15 lbs

Push/Pull: Occasionally - Up to 15 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.