The IT Administrative Assistant, under the supervision of the IT Supervisor, will play a crucial role in supporting the efficient operation of our IT Department. Your responsibilities will include administrative tasks, coordination, and assisting IT staff to support the daily operations of Heluna Health IT and will also provide assistance to overall required IT Projects, Purchasing and Procurement support for Heluna Health / Client Programs.

If you’re organized, detail-oriented, have a passion for technology, and have a good communication skill this role might be a great fit for you!

Salary range for the position is $22.68 to $26.21 per hour commensurate with experience

ESSENTIAL FUNCTIONS will include, but are not limited to, the following:

• Administrative Support:
  • Manage calendars, schedule meetings, and coordinate appointments.
  • Prepare and distribute internal communications.
  • Maintain documentation, records, and filing systems.
• Help Desk Assistance:
  • Handle IT 1^st level IT support to user inquiries and troubleshoot basic technical issues.

• Record complete and thorough documentation of all exchanges between the caller and the IT Helpdesk to our helpdesk ticketing system.
• Be aware of and manage the inbound technical queue to ensure that the IT Helpdesk Remote Support is meeting its Service Level Goals.
• Escalate complex problems to senior IT staff as necessary.

• • Maintain acceptable workloads in all queues of TrackIT to ensure that issues are being resolved as quickly as possible.
  • Research ticket statistics and bring to the attention of the Analyst and leadership teams problems and or concerns.

• Inventory Management:

• • Track IT equipment, supplies, and inventory management.
  • Assist with procurement and asset management of IT and non-IT equipment for HQ & clients.
• Data Entry and Reporting:
  • Enter data into databases and maintain accurate records.
  • Generate basic reports and assist with data analysis.
• Vendor Coordination:
  • Communicate with external vendors and service providers.
  • Assist in managing vendor relationships.
• Assist IT Projects:
  • Support project managers in organizing project-related tasks.
  • Coordinate project meetings and follow up on action items.
• Others:
  • Help in other areas of the IT Helpdesk and IT Projects as required or necessary.
  • Other job duties as assigned.

NON-ESSENTIAL FUNCTIONS

• NA

JOB QUALIFICATIONS

• Familiar with general IT Ticketing Management Systems.
• Strong organizational skills and attention to detail
• Excellent written and verbal communication.
• Basic understanding of IT concepts and terminology and infrastructure.
• Experiencing with IT Procurement / Inventory / Contracts Lifecycles
• Able to work in IT Helpdesk Tier I capacity to ensure SLA requirements are met.

Education/Experience

• Associate degree in computer related discipline or equivalent experience
• 2-3 years of recent experience in IT procurement, IT inventory management, IT Contracts and working with IT Teams

Other Skills, Knowledge, and Abilities

• Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical.
• The ability to successfully communicate ideas and recommendations to all levels within the department, using tact and common courtesy,
• Able to manage multiple tasks, while holding the quality of service in a high regard.
• Demonstrate positive interpersonal skills.
• Self-motivated, and demonstrate a willingness to learn new information.
• Ability to adapt to frequent changes and work in a fast-paced, fluid environment.
• Data Entry 50 – 80 WPM preferred.

PHYSICAL DEMANDS

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Handling / Fingering: Occasionally
• Reach Outward: Occasionally
• Reach Above Shoulder: Occasionally
• Climb, Crawl, Kneel, Bend: Occasionally
• Lift / Carry: Occasionally - Up to 50 lbs
• Push/Pull: Occasionally - Up to 50 lbs
• See: Constantly
• Taste/ Smell: Not Applicable
• Not Applicable = Not required for essential functions
• Occasionally = (0 - 2 hrs/day)
• Frequently = (2 - 5 hrs/day)
• Constantly = (5+ hrs/day)

WORK ENVIRONMENT

Remote Office Setting, General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)