Surveillance Investigator/Analyst

PASKENTA BAND OF NOMLAKI INDIANS TRIBAL GOVERNMENT Native Preference in hiring is given to qualified enrolled members of Paskenta Band of Nomlaki Indians and Native Americans in accordance with the Band's Preference Policy, Chapter 1-715 of the Paskenta Band of Nomlaki Indians Tribal Policies). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage. POSITION SUMMARY The Surveillance Team protects the assets of the Rolling Hills Casino and Resort on behalf of the Paskenta Band of Nomlaki Indians using a video management system, cameras, and gaming systems. The Investigator/Analyst specializes in carrying out internal and external investigations to ensure the protection of casino guests and team members, vendors, casino assets, and the tribe. The Investigator/Analyst works with casino operations management and local, state, and federal law enforcement agencies in reviewing, gathering, and reporting pertinent information and video surveillance to assist in legal proceedings, as applicable, and in accordance with established policies, procedures, and objectives. The Investigator/Analyst conducts assessments and analysis of game play, operational processes, and internal controls, and makes recommendations for improvements as well as to mitigate compliance, security, public health and safety risks. This position is responsible for ongoing research and development of technology, systems, tools, and techniques for improving the Surveillance Team's operational performance, active monitoring efforts, and predictive modeling criteria for proactive deployment of resources. This position is integral to the success of the Paskenta Tribal Gaming Commission (PTGC) in meeting its regulatory obligations and reports to the Surveillance Manager. DUTIES & RESPONSIBILITIES Monitors live camera coverage, conducts historical reviews, and investigates data and footage, as requested, required, and self-initiated. This includes but is not limited to: criminal and suspicious activity, thefts, illicit activities, fraud, policy violations, employee misconduct, security breaches, POS discrepancies, variances, performance patterns, patron disputes, T31 suspicious activity reporting, anti-money laundering, counterfeit occurrences, human trafficking, responsible gaming protocols, operational procedures, and game play. Conducts internal and external investigations to ensure the protection of casino guests and team members, vendors, casino assets, and the tribe. Evaluates the standard operations of the Rolling Hills Casino and Resort for risk, improprieties, conflicts of interest, public health and safety concerns, and take appropriate actions to minimize any adverse effects. Works with casino operations management and local, state, and federal law enforcement agencies in reviewing, gathering, and reporting pertinent information and video surveillance to assist in legal proceedings, as applicable and approved. Creates necessary reports to the Tribal Gaming Commission, Executive Director, Surveillance and casino enterprise departments, also including local and state law enforcement agencies, as appropriate. Provides detailed information and relevant footage for requests, particularly track external requests and release of PTGC-approved information to external agencies. Interacts with law enforcement, district attorneys, federal agencies and other casino surveillance departments as needed. Sends information to other casinos using surveillance network resources as required. Instructs and evaluates surveillance employees on techniques and use of systems, tools, and equipment to continuously improve upon active monitoring and investigative effectiveness. Continuously monitors the surveillance department for changes and offers advice to the department manager on appropriate actions necessary to improve the overall operation of the department. Conducts assessments and analysis of game play, operational processes, and internal controls, and makes recommendations for improvements to mitigate compliance, security, public health and safety risks. Maintains open communication and works in conjunction with Casino Security, the Tribal Gaming Commission, and local law enforcement agencies to ensure public health, safety, and integrity of casino enterprise operations; Maintains strong communication with Surveillance Manager on investigative activities, significant findings, regulatory concerns, and identified vulnerabilities. Comprehends and complies with all tribal gaming regulatory requirements, including the gaming ordinance, Tribal Internal Control Standards, and casino policies and procedures, that include Anti-Money Laundering, Know Your Customer, and Title 31 requirements. Develops and implements appropriate investigative training plans and deployment for current and new employees. Evaluates, monitors and records overall team development progress through training and subjective testing processes; Brings forth investigative and active-monitoring training needs and assists with training implementation and effectiveness-evaluations, as determined necessary. Performs ongoing research and development of technology, systems, tools, and techniques for improving team performance, active monitoring efforts, and predictive modeling criteria for proactive deployment of resources. Provides ongoing training and guidance to Surveillance Team regarding investigative techniques, evidence handling, documentation, report writing, and investigative best practices; Provides training on systems and tools to enhance efficacy and leverage technologies to their fullest functionality. Develop and maintain electronic training manuals for the Surveillance Team relevant to systems, tools, and techniques, including ongoing communication about fraudulent activity and current scams and advantage players. Attends meetings when requested and be prepared to present findings, reports, recommendations, supporting evidence, and trending data. Works assigned schedules and attends required meetings and training. Other duties may be assigned. MINIMUM QUALIFICATIONS · Minimum of 21 years of age. · Valid California driver's license. · Associate's degree (AA) or equivalent from a two-year college of technical school or two years of related experience and/or training or equivalent combination of education and experience · Must be able to satisfactorily complete training on table games such as: Blackjack, Pai Gow, Three Card Poker, Craps, Roulette, Let It Ride, Seven Card Stud, and Texas Hold'Em. · Requires demonstrated understanding, and hands-on experience with digital surveillance systems. ABILITIES; · The ability to be productive, with minimal training, is essential for success in most investigative assignments. · Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must be able to work with positive and negative numbers. · Qualified individuals should be able to articulate a strong commitment to diversity and have the ability to work effectively with individuals from different backgrounds. CERTIFICATES, LICENSES, REGISTRATIONS · Gaming license criteria as a key employee is to be met and maintained as a condition of employment. · Must obtain Title 31 certification as trained by Rolling Hills Casino. PREFERRED QUALIFICATIONS Certification related to surveillance training preferred. Knowledge of eConnect, InfoGenesis, Dallmeier, and Genetec closed circuit television systems. Two years prior surveillance systems administration or technical support and/or certifications from major vendor or independent certification body in surveillance systems administration, ) is preferred. BACKGROUND CHECK REQUIREMENTS Pre-employment Drug Testing and a Department of Justice Fingerprinting clearance through Federal, State and Child Abuse Index is a contingency for an offer of employment. Background investigation and fingerprint clearance through the National Indian Gaming Commission and Federal Bureau of Investigations is conducted to ensure gaming license eligibility is met and maintained as a condition of employment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or identify various components and parts of a surveillance system and cameras. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. WORK ENVIRONMENT The work environment is characterized as an office setting, where computers, surveillance and computer racks, power sources, battery back-up systems, gaming system diagnostic tools are utilized, and an array of standard office equipment will be supplied and used. While performing the duties of this job, the employee is occasionally exposed to tobacco smoke and a cold work environment. The noise level in the work environment is usually moderate with multiple audio and visual transactions occurring simultaneously. Employment with Paskenta Band of Nomlaki Indians is voluntarily entered. All PBNI personnel are employed on an at-will basis. At-will employment may be terminated with or without cause, and with or without notice at any time by the employee or by PBNI. No manager, supervisor, or employee of the organization has any authority to enter into an agreement for employment for any specified period or to make an agreement for employment other than at-will terms. The job description does not constitute an employment agreement between Paskenta Band of Nomlaki Indians and employee and is subject to change by the Paskenta Band of Nomlaki Indians.