Technical Estimator and Project Manager II - Automotive (CRL)

Posted: Wednesday, 15 October 2025
Valid Thru: Friday, 14 November 2025
Index Requested on: 10/15/2025 08:32:20
Indexed on: 10/15/2025 08:32:20

Location: Los Angeles, CA, 90001, US

Industry: Advertising and Public Relations
Occupational Category: 17-0000.00 - Architecture and Engineering
Type of Employment: FULL_TIME

Oldcastle BuildingEnvelope, Inc. is hiring!

Description:

Come Join Us!

C.R. Laurence Co., Inc. (CRL), a part of Oldcastle Building Envelope (OBE), is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60, 000 products, we serve the industry from locations throughout North America, Europe, and Australia.

We operate our business to the highest standards of quality and customer service. The companies and institutions that depend on us impact the growing fields of glass fabrication, construction, architecture, and automotive restyling. Their positions as leaders in their own industries mean they demand the highest standards from their suppliers.

What You’ll Get to Do

The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, the CSR resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.

Responsibilities

  • Develop and manage relationships with Automotive Account Clients, ensuring personalized service and understanding of their needs, goals, and market.
  • Resolve client issues and concerns efficiently, prioritizing tasks such as shipment delays, product inquiries, and service problems.
  • Serve as a customer advocate, providing expert technical support and maintaining clear communication throughout all stages of the business process.
  • Collaborate cross-functionally with internal teams and departments to maximize service quality and profitability while maintaining accurate client records.
  • Project manage orders to align with client timelines, ensuring delivery commitments are met and maintaining a high supplier performance scorecard.

Qualification Requirements:

  • A minimum of 1+ years previous customer service experience or equivalent; glass industry preferred
  • High School Diploma or equivalent; Associates/Bachelor’s Degree preferred
  • Ability to take ownership and go above and beyond to service customer needs
  • Ability to work at a fast pace and stay current with all inquiries and follow up tasks
  • Strong organizational and listening skills
  • Ability to work overtime if required
  • Ability to work independently and prioritize work with deadlines
  • Ability to work in a fast paced, team environment to meet required deadlines
  • Utilizes strong time management and organizational skills to successfully multi-task
  • Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communication skills
  • Computer experience a must and typing of numbers with accuracy
  • Decision making ability – able to action
  • Exceptional interpersonal skills
  • Demonstrate aptitude with troubleshooting experience
  • Spanish speaking, a plus
  • Effective navigation of CRL’s web site and business software to retrieve product and business transaction information

What CRL Offers You

  • Highly competitive base pay
  • Paid time off
  • 10 Holidays (inclusive of 2 floating holidays)
  • Market competitive 401(k) match
  • Industry-leading medical, dental, and vision benefits
  • Short-term and long-term disability coverage
  • Life Insurance
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion
  • Employee Discount

Hourly: Starting Pay $29.50

We are excited to be an Equal Opportunity Employer at C.R. Laurence. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.

C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Sales

Benefits:

Please see the job description for benefits.

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