LVN Call Center

Base Pay: $25.00 - $ 36.40 / hour JOB SUMMARY The primary function of the LVN in the call center is to perform prescription refill processing under approved Shasta Community Health Center (SCHC) protocols while providing telephone-based clinical support within the LVN scope of practice. JOB DUTIES AND RESPONSIBILITIES Prescription Refill Management · Process and authorize medication refill requests in accordance with the SCHC Medication Refill Standard Operating Procedure and approved clinical protocols. · Review patient records to verify medication, visit, laboratory, diagnosis, and other applicable refill requirements. · Process refills within established timeframes. · Identify and escalate refill requests that do not meet protocol requirements or require provider review. · Coordinate required laboratory testing, appointments, and follow-up related to medication refills. · Communicate with patients, pharmacies, and clinical staff regarding refill-related needs. · Document refill activity accurately in the EHR. · Complete required medication refill training and competency requirements. Call Center Nursing · Receive and respond to incoming patient calls with the LVN scope of practice. · Provide information, education, and assistance for routine clinical and medication related questions. · Address patient needs using approved protocols, standing orders, and established workflow. · Identify calls that require nursing assessment, clinical triage, or higher-level clinical decision-making. · Escalate calls requiring clinical triage or nursing assessment to the department RN, provider, or TeamHealth/Access Nurse, as appropriate. · Coordinate appointments, laboratory testing, medication follow-up, and other patient needs identified during calls. · Document patient calls, interventions, education and follow-up in EHR. · Communicate with team members to ensure appropriate follow-up and continuity of care. · Manage assigned task boxes and assist with task management and clinical support needs for nurses across department, within LVN scope. · All other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES · Knowledge of nursing process, scope of practice and standards of care. · Ability to pass a written medication quiz. · Passes Medication Refill exam. · Basic computer proficiency in Windows environment. · Typing 35 WPM or greater. EDUCATION & EXPERIENCE · California LVN license upon hire and maintain current. · Current CPR/BLS certification upon hire and maintain current. PREFERRED Minimum of one year's experience in acute care nursing. · Previous experience working in an outpatient clinic or doctor's office. · Typing 45 WPM or greater. BENEFITS SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs. Competitive wages Medical insurance Dental insurance Vision insurance 403(b) retirement plan with matching employer contribution Long-term disability coverage Life insurance Accidental death and dismemberment insurance Supplemental Insurances Flexible spending account Paid vacation Paid sick Paid holidays Paid CME time and CME allowance Employee assistance program Jury duty pay Bereavement pay Prescription discount program 529 college savings plan Educational reimbursement program Gym membership discounts Free subscription-based app for meditation and sleep Free telemedicine service for benefit eligible employees Shasta Community Health Center is an Equal Opportunity Employer