Posted:
Tuesday, 15 October 2024
Valid Thru:
Thursday, 14 November 2024
Index Requested on:
10/16/2024 01:43:58
Indexed on:
10/16/2024 01:43:58
Location: Tracy, CA, 95304, US
Industry:
Advertising and Public Relations
Occupational Category:
43-4051.00 - Office and Administrative Support
Type of Employment: PART_TIME
Medical Transport Management (MTM), a division of Medical Transportation Management, is hiring!
Description:
The Part Time Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
Essential Functions
· Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
· Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
· Listen and obtain information from callers in a professional, systematic and organized manner
· Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
· Assume responsibility for self-development and career progression
· Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
· Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
· May be required to work weekends and/or holidays, as needed
· Maintain confidential information standards within a fast paced environment
· Relate to a diversity of customers and requests
· Identify with customer needs and circumstances
· Tactfully question and obtain necessary information
· Recognize, handle and refer situations of an emergent nature
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.