Description & Requirements

Maximus Federal Services is seeking a Lead Specialist, Federal Sales Operations. This role is part of the Federal Services segment's Sales Enablement and Operations Team, which supports the Federal Growth & Strategy Team in effectively adopting and utilizing sales systems, tools, and resources to ensure consistent and predictable growth. Key responsibilities include managing sales operations in Salesforce, providing Salesforce administration, and leading sales-related project initiatives. This is a remote position with a preference for candidates who can work in Easten Standard Time zone.

Essential Duties and Responsibilities:
- Sales Tools & Processes: Collaborate with market growth and strategy leadership to implement tools and processes that enhance sales effectiveness, including sales methodologies, lead and management knowledge content management, and performance metrics. Analyze and provide insights and recommendations based on Salesforce data to drive sales strategy and business growth. Manage the development and deployment of new sales tools and ensure their adoption across the sales team.
- Process Optimization: Collaborate with sales leadership and stakeholders to direct optimizing sales processes, procedures, and policies. Manage and track record keeping of developing and executing successful enablement programs, content, and integrated sales communications. Lead initiatives to streamline sales workflows and improve efficiency, ensuring alignment with overall business objectives.
- Sales Onboarding & Training: Oversee all sales training programs, from foundational training to continuous learning. Develop and maintain online and instructor-led courses, update recorded trainings, and improve courses based on feedback. Track and analyze training usage and effectiveness. Supervise the onboarding process for new sales hires, ensuring they are equipped with the necessary tools and knowledge to succeed.
- Communications & Collaboration: Act as a liaison between the growth and strategy team and support services (proposals, marketing, operations, technical solutions, finance, contracts) to align activities, tools, and resources. Conduct partnership with sales operations and market growth and strategy team to drive scale and repeatability across the opportunity pipeline. Facilitate regular cross-functional meetings to ensure alignment and address any challenges promptly.
- Technology & Content Management: Manage the internal business development site and organize all sales-related content for easy access. Create content maps, organize data, track analytics, and enhance sales performance. Oversee the maintenance and updating of sales content, ensuring it remains relevant and accessible to the sales team.

- Oversee and maintain Federal Salesforce applications, including user licenses, setup, and case management systems.

- Conduct Salesforce onboarding training for new hires and refresher sessions for federal users, focusing on best practices for data entry, opportunity management, and other sales activities.

- Implement and communicate Salesforce updates, new features, and enhancements.

- Ensure data integrity through quality checks, cleansing, and deduplication.

- Contribute to the creation of data governance policies and procedures, such as the Salesforce User Guide, Standard Operating Procedures, Change Board policies, and Configuration Management.

- Create and maintain Salesforce reports and dashboards to provide insights into sales performance, pipeline metrics, and key performance indicators, including custom reports as needed.

- Collaborate with Sales Enablement & Operations leadership and other stakeholders to optimize sales processes within Salesforce, including lead management, opportunity management, forecasting, and productivity.

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

- Unites States Citizenship is required.

- 2+ years of training and content development experience.

- Knowledge of the Federal government contracting procurement lifecycle.

- Experience with sales processes, including business development, capture, and Federal proposal procedures.

- Proficiency in Microsoft Office 365 products, strong skills using MS Word and PowerPoint.

- Familiarity with sales enablement platforms, CRM tools (Salesforce), and data analysis.

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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

110, 000.00

Maximum Salary

$

135, 000.00