Essential Duties and Responsibilities:

- Conduct regular training sessions for existing providers, offering support in one-on-one or larger group settings through travel as required.

- Participate in events, traveling to recruit and onboard new providers into the program.

- Address program service inquiries promptly, providing comprehensive responses to queries and sending necessary information in response to concerns or issues.

- Oversee all aspects of provider training and communications to ensure consistency and effectiveness.

- Handle escalated provider issues as assigned, taking charge of resolution processes.

- Attend Policy meetings and contribute to the development of related communications.

- Collaborate with other contractors and the client to facilitate effective communication and implementation of policy changes within operations.

- Efficiently manage daily workloads for managed care programs such as MediPASS, IHAWP, and assigned tasks.

- Stay updated with the latest knowledge and information pertinent to the project to ensure accurate and informed assistance.

- Extensive travel is required.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Requirements:

Travel weekly or as needed

Preferred Qualifications:

Marketing Experience

Sales Experience

Case Manager Experience

Strong knowledge of Microsoft Office Suite

strong multi-tasking skills

Bilingual in English and Spanish or Bilingual in English and Armenian

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews, -please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

21.00

Maximum Salary

$

22.00