Position Summary: The Customer Engineering Service Manager for the West Region plays a critical leadership role in ensuring the seamless delivery of products and services to our customers. This position is responsible for overseeing equipment service operations, managing a high-performing team, and driving operational excellence with a strong focus on safety, quality, and technical integrity. Additionally, the role includes responsibility for the design, cost budgeting, and installation of small engineering projects and applications. Key Responsibilities: - Lead and manage a regional team of 29+ employees, including 4 direct reports (Maintenance and Installation Superintendents). - Oversee all aspects of customer support operations, including installations, maintenance, repairs, and system removals. - Ensure strict compliance with safety, quality, and operational standards and policies. - Collaborate cross-functionally with Sales, Engineering, and Technical teams to resolve complex service issues and enhance customer satisfaction. - Drive financial performance of the department, including productivity, cost control, and achievement of key performance indicators (KPIs). - Coordinate and manage large-scale bulk installations and advanced site surveys. - Implement strategic service initiatives and customer supply system improvements aligned with company objectives. - Provide technical leadership and strategic direction to the Customer Service Engineering team, Linde Engineering, Sales, and Customer Service. - Oversee and coordinate site surveys for advanced systems and ensure successful execution of all bulk installations. - Design, budget, and manage the installation of small-scale engineering projects and applications, ensuring alignment with customer needs and company standards. Qualifications: - Education: Bachelors in Mechanical or Chemical Engineering preferred; equivalent years of relevant industry experience will be considered. - Experience: - Minimum 7 years in Operations, with at least 3 years in a management role. - Commercial experience is a plus. - Strong technical and managerial acumen with a proven ability to lead diverse teams. - In-depth knowledge of industrial gas systems, installation processes, and safety compliance is highly desirable. - Willingness to travel 25-50% across the West Region. Ideal Candidate Attributes: - Results-driven leader with a passion for operational excellence and customer satisfaction. - Strong communicator and collaborator with the ability to influence across functions. - Strategic thinker with hands-on problem-solving skills and a commitment to continuous improvement. About Linde: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. Culture: At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent. For more information about the company and its products and services, please visit www.linde.com. Pay commensurate with experience. Open to salary range $122, 025 - $178, 970. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-NB1