Seasonal Winter Wonderland Associate

Seasonal Winter Wonderland Associate Join the festive fun as a Seasonal Associate at our Winter Wonderland Event, hosted by the Lakehouse Resort, one of North County's top-rated holiday celebrations. We are looking for friendly, enthusiastic individuals to deliver exceptional hospitality and ensure our guests have an unforgettable experience. The duties of a Seasonal Winter Wonderland Associate include, but are not limited to, the following: · Greet guests with a warm welcome and a fond farewell; engage them in a friendly, courteous, and professional manner. · Provide exceptional guest hospitality and service to ensure guests enjoy their experience. · Follow all steps of service as defined by company SOPs. · Address and resolve any guest complaints; notify management ASAP about any unresolved guest complaints that they need to handle. · Always maintain a composed and professional attitude. · Become familiar with all returning guests, know their preferences and special requests. · Willingly perform other reasonable tasks and duties as assigned by Management. · Sell tickets, assist at the kid zone and work at the front gate entrance.