Position: Store Manager, Retail Services

Department: Retail Services

FLSA Grade: Exempt, Full-Time

Salary Range: $75, 000 - $80, 000

Position Summary

The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl. As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment.

Essential Functions

Sales and Customer Experience

• Lead daily sales floor operations aligning the team focus with performance goals and audience experience.
• Direct team assignments based on traffic patterns, event activity and store priorities
• Train staff on store products, concert programming and retail operational guidelines
• Serve as the primary escalation point for customer questions and service concerns

Operations & Merchandising

• Maintain smooth daily store operations through planning and execution of retail policies and procedures
• Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures
• Manage store readiness through inventory restock and stockroom organization
• Collaborate on visual merchandising plans and execute floor resets tied to retail activities
• Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations

Team Leadership & Development

• Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture
• Develop and manage team schedules aligned with concert calendar and business needs
• Recruit, hire, onboard and train front-line retail staff
• Provide ongoing coaching, skill development and performance feedback to support sales and service expectations

Relationships:

Reports To: Senior Operations Manager, Retail Services

Supervises: Up to 15 part-time Sales Associates and Supervisors

Position Qualifications

• A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation
• Bachelor's degree or equivalent experience
• Proven ability to deliver sales performance while creating an engaging retail experience
• Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees
• Strong verbal and written communication skills and the ability to work effectively with internal and external partners
• Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment
• Demonstrated visual merchandising skills
• Proficiency with POS systems and Microsoft Office applications
• Flexibly schedule required to work evenings, weekends and event-driven schedules, with a high level of dependability and adaptability in a fast-paced environment.
• Passion for music and understanding of classical music programming a plus
• Other duties as assigned, regular evening and weekend shifts required weekly

Updated 3/2026

The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Equal Employment Opportunity Policy

The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.