What we offer:

• Free daily meal and salad bar
• Free parking
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Summary

The Assistant Guest Services Manager directs the Front Desk and Bell departments and serves as the manager for the Summer Kids Camp Program, ensuring all areas operate seamlessly and align with the Club’s service standards. This role requires exceptional customer service skills and a consistent ability to deliver professional, attentive, and genuinely friendly service. The Assistant Guest Services Manager utilizes proactive and decisive hospitality practices, exercises sound judgment, and takes full ownership of member and guest requests to ensure timely and effective resolution. Through strong supervision and team leadership, this individual ensures a smooth and welcoming arrival experience while maintaining high service levels throughout the Club. Additionally, this role actively promotes and upholds LJBTC, Inc.’s Signature Service standards, creating memorable experiences that result in supremely satisfied and loyal members and guests.

Salary Range: $73, 840-$75k

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily Guest Services operations to ensure a seamless, welcoming, and high-quality guest experience.

• Collaborates with the Director of Rooms Operations and Assistant Director of Rooms to lead Summer Kids’ Camp hiring, oversee staff management, and coordinate daily activities and special events.

• Lead, train, coach, and supervise Guest Services, Front Desk, and Bell teams.

• Track guest feedback, service trends, and incidents to identify opportunities for improvement.

• Prepare reports, maintain documentation, and support audits and compliance requirements.

• Promote a positive and professional work environment that encourages accountability and teamwork.

• Uphold and promote the organization’s Signature Service standards to drive member and guest satisfaction and loyalty.

• Ensures lobby, port-a-cache and courtyards area is clean and tidy.

• Monitors resort entrances to ensure that only authorized personnel, guests, and/or visitors enter.

• Provides quality service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.

• Assists guests and members with directions and instructions, as needed, to area and regional visitor attractions.

• Maintains active communication between various departments.

• Uses Voice Mail and 2-way Radio communication at appropriate times.

• Interviews, recommends hiring of and supervises ambassador personnel.

• Assists guests with luggage, answers inquiries and delivers amenities.

• Responds to other guest requests.

• Refers complaints of service shortfalls to designated departments for investigation and follow up.

• Familiar with Club facilities, their hours of operation, as well as local events.

• Prepares daily, weekly, monthly and other reports.

• Strong administrative and organizational skills are a requirement.

• Manage day-to-day operations of the Summer Kids Camp program, including scheduling, activities, programing, and supervision.

• Ensure all activities are age appropriate, engaging and aligned with Club standards.

• Enforce safety procedures sign-in/Sign-out protocols and child supervision ratios.

• Communicate clearly and professionally with parents/guardians regarding schedules, policies, and any concerns.

• Coordinate with other departments (Housekeeping, IT, Food and Beverage, Property Services) as needed.

• Maintain accurate attendance records, incident reports, and staff documentation.

• Uphold all property policies, local regulations and child safety requirements.

• Must operate a company vehicle, a valid California’s Driver’s License is required.

• Other duties as may be assigned by department Manager.

OUTCOME:

The Assistant Guest Services Manager will create a positive member, guest and visitor impression. The Assistant Guest Services Manager will ensure a fluid and seamless arrival experience for guests, members, and visitors by anticipating the services needed by all arriving parties. The Assistant Guest Services Manager plays a pivotal role in motivation and training leading to friendly and efficient customer service experience and enhances customer satisfaction. The servicing of guests and members in an efficient and positive manner will influence the customers' perception of the company as friendly, helpful, professional, and reliable.

QUALIFICATION REQUIREMENTS:

• A high school diploma or general education degree (GED).

• Must have 1 to 3 years supervisory experience and managing a team.

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.