Position: Admissions Concierge Coordinator
Location: Kern River Transitional Care Center, Bakersfield, CA
Employment Type: Full-Time
Pay: Competitive, Based on Experience
Job Summary

Kern River Transitional Care Center, a premier skilled nursing facility in Bakersfield, CA, is seeking a dedicated Admissions Concierge Coordinator to serve as the welcoming face of our facility. This role is essential in ensuring a smooth and positive admissions experience for residents and their families. The Admissions Concierge Coordinator will facilitate admissions, provide exceptional customer service, and assist with administrative duties to create a seamless transition into our care community.
Key Responsibilities

• Resident Admissions Coordination
  
  • Serve as the primary point of contact for new residents and families during the admission process.
  • Guide residents and families through admission paperwork and facility orientation.
  • Work closely with hospital case managers, physicians, and referral sources to coordinate admissions efficiently.
• Customer Service & Hospitality
  
  • Greet residents and families upon arrival, ensuring a warm and welcoming experience.
  • Provide personalized attention and address concerns or questions during the admission process.
  • Maintain ongoing communication with families to ensure a smooth transition and positive experience.
• Administrative Support
  
  • Assist in verifying insurance eligibility and benefits.
  • Ensure all admission documentation is completed accurately and in a timely manner.
  • Update records and maintain compliance with state and federal regulations.
• Facility Tours & Marketing Support
  
  • Conduct facility tours for prospective residents and families, showcasing the center's services and amenities.
  • Represent the facility at community outreach and networking events to build positive relationships with referral sources.
• Collaboration & Communication
  
  • Work closely with the admissions, nursing, and administrative teams to coordinate smooth resident transitions.
  • Maintain open and professional communication with all departments to support high-quality care and resident satisfaction.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business, or a related field is a plus.
• Previous experience in admissions, customer service, or healthcare administration (preferably in a skilled nursing or long-term care setting).
• Strong interpersonal and communication skills with the ability to build positive relationships.
• Proficiency in Microsoft Office and electronic medical record (EMR) systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Compassionate and patient-centered approach to care.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.
• 401(k) retirement plan with employer match.
• Opportunities for career growth and professional development.

If you are a friendly, organized, and compassionate professional who enjoys making a difference in the lives of residents and families, we invite you to apply for the Admissions Concierge Coordinator position at Kern River Transitional Care Center. Join our team and help create a welcoming and supportive environment for our residents!